IT Statewide Director 3

• Overseeing the states capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Eight years of experience in information technology or administrative services; OR

Six years of full-time work experience in any field plus six years of experience in information technology or administrative services; OR

An associates degree in information technology plus six years of experience in information technology or administrative services; OR

A bachelors degree plus six years of experience in information technology or administrative services; OR

A bachelors degree with twenty-four semester hours in an information technology computer science engineering mathematics or business analytics field plus five years of experience in information technology or administrative services; OR

A masters degree plus five years of experience in information technology or administrative services.

EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:
A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role as defined by the State Civil Service can be found here.

Job Duties:

Directs Operations of Core and Data Center Communications Infrastructure

Oversees planning design and operations of highly complex core network and voice infrastructure within OTS data centers and cloud environments.

Manages highly complex physical and virtual networking within and between state data centers and backbone sites. Supports infrastructure-related service requests and provisioning coordination.

Supports centralized systems/services/applications in conjunction with the Service Management and Edge teams as well as applicable vendors.

Ensures integration between centralized systems and distributed infrastructure managed by Edge team.

Supports incident and outage response planning root cause analysis and compliance tracking.

Coordinates closely with other NCS teams on projects tickets and vendor escalations.

Sets architecture standards enforces network security policies and ensures compliance with internal and external requirements.

Coordinates network consolidation and modernization efforts involving core systems.

Directs NCS Incident Management

Oversees the NCS Incident Support team responsible for the intake triage and resolution of incidents related to network connectivity and voice services.

Coordinates with other NCS and OTS teams for escalations handoffs and resolution of complex or critical incidents.

Manages relationships with network and voice service vendors to ensure timely response and resolution of issues.

Ensures that customer service standards are met and operational processes are continuously improved.

Oversees incident documentation ticket management systems and reporting for performance metrics.

Budgeting Procurement & Financial Oversight for Core Services

Manages the financial aspects of core networking including budgets rate development and expenditure tracking.

Leads procurement efforts for data center and core infrastructure hardware/software including vendor evaluations and contract awards.

Ensures the alignment of service offerings and costs with customer needs and state standards.

Personnel & Organizational Management

Directs the work of unit managers by evaluating performance providing coaching and managing staffing levels and workload distribution.

Conducts regular staff meetings to address technical issues personnel matters and operational goals.

Ensures that teams are trained on emerging technologies tools and processes to maintain effective service delivery.

Guides technical direction and organizational priorities for internal network operations.

Strategic Planning and Governance

Leads the development of short- and long-term plans network policies and connectivity standards across the core and data center domains.

Analyzes the impact of federal state and local policies on core networking operations.

Coordinates with OTS executives to align section priorities with statewide IT strategy.

Position-Specific Details:

Appointment Type:This vacancy will be filled by the promotion of a current permanent status classified employee of OTS.

Louisiana is a State as a Model Employer for People with Disabilities.

How To Apply:

No Civil Service test scoreis required in order to be considered for this vacancy.

To apply for this vacancy click on the Apply link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.