Team Lead Customer Service & Logistics (m/f/d) - Austria

Field of Work:Marketing & Sales
Location:Vienna
Legal Entity:KWS Austria Saat GmbH
Contract Type: Regular
Is Full Time: Yes
Job ID: 16133

We are looking for an experienced strategically minded and forward-thinking leader for KWS Austria Saat GmbH:

As Team Lead Customer Service & Logistics (m/f/d) you will assume overall responsibility for the areas of scheduling and customer service. You will lead a dedicated team that ensures smooth operations along the entire supply chain from order entry and shipping to invoicing and payment this key role you will drive the further development of our service organization: you will think customer-centric design processes more efficiently and focus on digitalization and doing so you will keep an eye on both our direct customers (farmers) and our sales partners (wholesale companies dealers sugar industry). We offer you a permanent full-time position with plenty of creative freedom a hybrid working model (mobile working & currently in Absdorf future location in the St. Pölten area) and the opportunity to actively contribute to the further development of one of Austrias leading seed brands.

Your tasks:
You will lead and develop the scheduling and customer service team to ensure first-class service
Close coordination with sales production and international logistics to ensure efficient processes and excellent customer service
Ensuring on-time deliveries and optimal stock levels in cooperation with external partners and the local team
Proactively optimize and digitize the entire logistics and supply chain system in line with the requirements of the Austrian market
Define and implement goals guidelines and processes for logistics operations in close cooperation with sales and marketing
Coordinate between IT logistics and sales for seamless process integration
Responsibility for all after-sales processes including correct and timely invoicing and direct support for strategic customer issues
Manage orders in Salesforce and SAP and promote synergies between different cultures (S4-Hana SF Lightning dealer portal online shop)
Maintenance and optimization of customer data in Salesforce and responsibility for an efficient customer hotline
Overall responsibility for professional and solution-oriented complaint management to ensure high customer satisfaction

Your profile:
Completed degree or many years of experience in supply chain logistics business administration or a comparable field

Experience in the agricultural sector or agricultural market is an advantage

In-depth knowledge of logistics services customer and sales support

Initial management experience desirable

Very good stakeholder management

Confident use of SAP Salesforce and common IT programs

High IT affinity

Very good German and English skills

Class B drivers license and willingness to travel (approx. 510% internationally)

What we offer:

An exceptionally interesting and varied role in an international environment with the opportunity to contribute innovative ideas. Work in an international highly motivated and dynamic team with flat hierarchies
Flexible working hours with the option of mobile working
As a family-run company we live by the values of team spirit closeness and trust independence and vision a culture that is also put into practice e.g. through an open and friendly working atmosphere
True to the motto: Make Yourself Grow! we encourage individual professional and personal development

We look forward to receiving your application (CV with cover letter and information about your expected gross monthly salary) via our online application system!

In accordance with Section 9 (2) of the Equal Treatment Act we hereby inform you of the minimum salary under the collective agreement which is currently 2038 gross on a full-time basis.
Depending on your qualifications and experience we are willing to pay above the minimum salary in any case.

About KWS

KWS is one of the worlds leading plant breeding companies. Nearly 5000 employees in more than 70 countries generated net sales of around 1.68 billion in the fiscal year 2023/2024. A company with a tradition of family ownership KWS has operated independently for almost 170 years. It focuses on plant breeding and the production and sale of seed for sugarbeet corn cereals vegetables oilseed rape and sunflower. KWS uses leading-edge plant breeding methods to continuously improve yield for farmers and plants resistance to diseases pests and abiotic stress. To that end the company invested more than 300 million last fiscal year in research and development. For more information: Follow us on LinkedIn at

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