Duty Manager (mfd)

The Luxury Collection is a glittering collection of locally authentic hotels and resorts around the world. Our hotels are the guardians of the worlds most enriching and desirable experiences. It is our mission to accompany our guests experienced travelers on transformative journeys that touch their spirits enrich their lives and create lasting memories.

If you have a passion for compelling storytelling and want to provide truly authentic personalized and anticipatory service we invite you to join us on our journey and consider a career with The Luxury Collection.

The Hotel Imperial with 138 rooms and suites is one of the most exclusive 5* hotels in Vienna and one of the most famous hotels a historic setting with state-of-the-art amenities our guests are offered the highest quality of service and an authentic experience.

Viennas award-winning gourmet restaurant OPUS serves modern interpretations of regional cuisine with an international touch in an elegant setting. The classic Viennese coffee house Café Imperial offers living tradition with Viennese specialties and the world-famous Imperial the social heart of the hotel the Imperial Bar cozy wing chairs invite guests to linger over cocktails and small culinary delights.

The Hotel Imperial Viennathe epitome of history elegance and Viennese hospitalityis one of the most iconic luxury hotels in the world. To strengthen our front office team we are looking for a committed confident and service-oriented personality as Duty Manager (m/f/d).

In this key role you will assume overall operational responsibility during your shifts have a significant impact on the guest experience and act as the central manager and main contact person for guests employees and external partners.

Your responsibilities

Guest experience & service quality

Professional service recovery and handling of sensitive guest feedback

Personalized care for VIP regular and state guests

Creating exceptional tailor-made experiences

Ensuring an elegant and efficient check-in/check-out process

Enforcement of Luxury Collection standards

Support for film and photo shoots on weekends

Operational management as Manager on Duty (MOD)

Working as MOD on weekends and three additional weekdays per week

Holistic coordination of hotel operations

Close cooperation with all departments to solve operational challenges

Monitoring public areas for cleanliness and brand standards

Security & Compliance

Conducting regular security patrols

Compliance with all security and fire safety guidelines

Crisis and emergency management in accordance with hotel protocols

Supporting night management as needed

Team Leadership & Support

Direct reporting line to the Director of Rooms

Coaching and supporting the front office team

Handling escalations and providing guidance in challenging guest situations

Promoting a positive motivating work environment

Financial & Administrative Tasks

Support with cash register checks refunds and approvals

Monitoring availability upgrades VIP handling and special requests

Close coordination with housekeeping reservations and other departments

Your profile

Experience in a management or supervisory role in the luxury hotel industry ideally front office

Strong skills in complaint management/service recovery

Very good German and English skills; other languages are an advantage

High resilience confident decision-making and elegant demeanor

Experience with Opera PMS or comparable systems

Stylish authentic personality with a passion for Viennese hospitality

Service-oriented empathetic solution-oriented and detail-oriented

Passion for culturally influenced luxury hospitality and individualized service

Required: EU citizenship or valid work permit for Austria

What we offer

Membership in the largest hotel group with over 9000 properties worldwide

Attractive discounts on your next vacation within the Marriott Group also for family and friends

Coverage of the cost of a Vienna public transport annual pass

Free meals throughout the day in our staff restaurant

Discount codes at over 500 partner companies

Our own company doctor and various health services throughout the year

International corporate environment with numerous development opportunities

Historic workplace with excellent public transport links

Conclusion & Salary Information

We offer you a responsible position in an iconic luxury hotel an international environment diverse development opportunities and a friendly appreciative team.

This full-time position is subject to a minimum gross monthly salary of 2492 (BG2) under the collective agreement. A higher salary commensurate with your qualifications and experience is of course provided.

We look forward to receiving your application and hopefully welcoming you to our team soon!

Marriott International has been recognized and honored as a preferred employer by well-known magazines and institutes around the world on numerous occasions. Visit our website for the latest information at:

You can also contact us at:

YOUR WORLD. TO THE JOURNEY

Hotel Imperial Vienna A Luxury Collection Hotel
Kärntner Ring 16
1010 Vienna
Human Resources
43 (1)

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.