Citrix Expert (Intermédiate)

Position Description:

Senior Citrix Engineer Digital Workplace Services (DWS)

Americas Global Scope
Languages: English & French

About the Role

The Digital Workplace Services (DWS) Group delivers end-user IT services across a large global organization including desktop and virtual workspace services unified communications collaboration tools and user-facing support functions.

We are seeking a Senior Citrix to support and evolve Citrix XenApp and XenDesktop (19.12) environments across the Americas and globally. This role is critical to ensuring secure high-performance access to Windows applications for users across multiple devices.

You will act as a senior technical expert contributing to operations architecture solution design and mentoring while working closely with global teams.

Your future duties and responsibilities:

Key Responsibilities
Senior Citrix Expertise
Act as a senior-level Citrix subject matter expert for the AMER perimeter
Support maintain and optimize Citrix XenApp and XenDesktop environments
Global Operations & Support
Provide Level 3 (L3) support for Citrix infrastructure and applications
Serve as a global Citrix resource for operations projects and functional teams
Solution Design & Engineering
Design and implement Citrix solutions aligned with business and security requirements
Participate in architecture reviews and strategic initiatives
Advanced Troubleshooting
Diagnose and resolve complex performance connectivity and application issues
Change & Risk Management
Ensure production changes follow established change and risk management processes
Documentation & Process Improvement
Review and develop operational documentation with global teams
Contribute to monitoring improvements and ticket volume reduction
Incident & Escalation Management
Escalate incidents to Control Towers and management when required
Review incident trends and improve operational efficiency
Mentorship
Provide technical guidance and mentoring to junior team members
On-Call Support
Participate in on-call rotations including after-hours and occasional weekends
Required Skills & Qualifications
Must Have

Citrix Infrastructure (Senior Level)
5 years administering and supporting Citrix XenApp and XenDesktop (19.12)
Level 3 Infrastructure Support
5 years in L3 support roles within complex IT environments
Scripting & Automation
2 years with PowerShell VBScript and/or CMD
Windows Server
3 years with Windows Server 2012 & 2016 Windows Server 2016/2019 experience is an asset End-User Workspace Management
Experience with Ivanti workspace management solutions
Infrastructure Exposure
Active Directory VMware NAS storage Backup & Recovery SQL Server
Strong Troubleshooting Skills
Proven ability to resolve complex high-impact technical issues

Nice to Have
Netscaler 12.1 administration and support
Experience in large global enterprise environments

Required qualifications to be successful in this role:

Competencies
Knowledge of ITIL processes (Incident Problem Change Request)
Familiarity with Agile methodologies
Basic project management experience
Strong communication and presentation skills
Client-oriented mindset with the ability to simplify complex topics
Ability to work autonomously while collaborating in a global team

Why Join Us

Work in a large-scale global Citrix environment
Play a key technical and strategic role in Digital Workplace Services
Collaborate with international teams and senior stakeholders
Influence architecture standards and future digital workplace solutions

CGI offre une estimation raisonnable de la fourchette salariale pour ce poste. Le calcul de cette fourchette dépend de divers facteurs notamment le niveau de compétence le marché géographique lexpérience la formation ainsi que les licences et certifications professionnelles. Les décisions en matière de rémunération dépendent des particularités de chaque cas. Une estimation raisonnable de cette fourchette salariale se situe entre 60000$-115000$ ce poste est vacant.

#LI-AM1

Skills:

• English
• French
• Citrix
• Citrix XenApp
• Citrix XenDesktop
• ITIL
• PowerShell
• PowerShell

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

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