Information Technology Repair Technician

Delaware County Intermediate Unit

Job Location:

Morton, PA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Information Technology (IT) Repair Technician job was established to provide Information Technology support to DCIU and its customers and perform on-site and off-site Information Technology repairs of computer hardware and software.

This job reports to the Information Technology Supervisor.

Essential Functions

Inspect repair test clean/disinfect and install computer hardware and software to ensure conformance with specifications and quality standards.
Determine root cause of failure solution and then complete subsequent repair.
Perform assigned activities from oral and/or written instructions drawings or other manufacturing information.
Ability to plan schedule and coordinate activities to satisfy IT repair shop needs on a timely basis.
Accept escalations of more complex repairs.
Participate in required training programs.
Develop/Modify procedures and work instructions to ensure accuracy and provide information toothertechnicians.
Handle materials in accordance with established procedures.
Maintain product knowledge for all jobs in the current work center.
Maintain expected progress of jobs in assignment and communication of problem areas.
Work in replenishing parts inventory.
Provide support to theTechnicalteam on an as-needed basis or during peak work periods.
Ensure that the policies and procedures are consistently followed.
Maintain accurate documentation on the status of each job within the dispatch POD manage the distribution of work and ensure documentation is complete before jobs are cleared.
Performs other duties as requested or assigned.

KNOWLEDGE & SKILL REQUIREMENTS:

Education Required:

2 years of technical school education

Associates degree in computer science or related field (preferred)

Certification Required:

A Certification or equivalent experience.

An ability to train for and obtain required manufacturer (Dell HP Apple Lenovo and others) repair certifications within 90 days of a request.

Experience Required:

Excellent verbal communication andproblem-solvingskills.
Minimum of two (2) years of computer hardware repair experience.
Computer skills including Microsoft Word Outlook and Internet.
Interpersonal skills; ability to foster teamwork and motivate/coach others.
Knowledge of the local and regional geographical area
Accurately and quickly read maps
Make optimum decisions under pressure and time constraints
ValidState IssuedDriversLicenseand a clean driving record.
AbilitytoLift 70Lbs.

Experience Preferred:

Driving Large Sprinter Vanor Similar.

Other Qualifications:

Strong organizational skills.
Ability to relate to and function effectively with people of varying backgrounds and positions.
Ability to communicate effectively and possess a positive and professional attitude toward duties and responsibilities.

Required Experience: