Customer Operations Specialist (English and Italian speaker)

Market Pay is seeking a talented individual to join our team and contribute to the success of our enterprise payment solutions.

If you have experience in customer operations customer service KYC/KYB or other back-office functions covering it with Italian language we want to hear from you!

Your Role

You will be working in our Customer Operations team located in Vilnius working very closely with our France-based colleagues.

Incoming customer query handling

Investigation and resolution of financial transactions issues such as double charges claims etc.

Undertaking research document checks and financial crime risk assessment via internal and external sources

Performing screening

Detecting and reporting suspicious activity including the predicate offences to money laundering and terrorist financing

Ensuring all documents submitted are in line with internal policies

Escalating any red flags and potential risks to the escalation team

Handling sensitive or confidential information

Billing supplier management and a diverse range of back-office tasks to broaden your experience

Additionally working hours is from 9 till 18 and sometimes could be a need to cover duties during Lithuanian bank holidays.

Nice to have experience in KYC/AML/KYB and additional languages like Spanish/Italian but Italian is a must.

If you are ready to take on these responsibilities and contribute to the success of our network operations we welcome your application.

Your Package

A highly competitive salary (depending on relevant experience: 2500 Eur- 2900 Eur)

Annual bonus program and regular awards and recognition for the best of the best ( is that you)

Health Insurance (includes all the essentials plus a fund towards your gym membership)

Life Insurance

For your Mental Health - Ifeel

Office in Vilnius Old Town

Regular social events and celebrations

Monthly Phone Allowance

All the tools and equipment you need to do your job

Flexibility to mix being in the office with working remotely from your home

Your Qualifications

English and Italian languages.

Excellent communication skills

Ability to work together with multiple compliance teams in remote locations

Ability to multitask and prioritise

Ability to work well under pressure and tight time frames

About Market Pay

Market Pay is a fast-growing and profitable Fintech company that provides enterprise payment solutions to globally recognized brands such as Carrefour Enterprise Rent-a-Car IBM Husqvarna Orange Tabesto and many more.

With a presence in Belgium Brazil Canada Denmark France Italy Lithuania Spain Poland and the USA we operate in an international work environment where collaboration is key to creating cutting-edge payment solutions in mobile apps portals and APIs.

Market Pay is an equal opportunity employer committed to creating an inclusive environment celebrating diversity.