TBD Prod Support Squad Raj,Ashish Repl
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Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
Support for high profile meetings.
Owning and driving all technical solutions related to the aforementioned areas.
Continuous improvement of production environment
Implementing Software/firmware updates
Collaborate with Information security to implement security architectures that protect
data beyond the confine of company networks/boundaries.
Regularly meet with internal partners and gather feedback / implement voice of customer
updates to our tools.
Be able to work on own initiative and accept accountability and triage day to day
challenges.
The ability to prioritize and work under pressure is crucial.
Strong organizational skills.
Manage and work to resolve escalated incidents.
Experience with Communication hub and/or SaaS environments
Identify bugs test reproduce report and work with the engineers on other teams to
assist with a fix and test/verify fix versions.
Implementation and back-end configuration for conference room and A/V technology
Knowledge of workflows for client-side provisioning processes network requests
firewall requests AD requests etc.
Experience with ServiceNow a plus.
General knowledge regarding DNS active directory SCIM provisioning authentication
protocols SAML response etc.
Understanding of SSO (OKTA) and VPN split tunneling.
Continuous improvement of production environment
Implementing Software/firmware updates
Collaborate with Information security to implement security architectures that protect
data beyond the confine of company networks/boundaries.
Regularly meet with internal partners and gather feedback / implement voice of customer
updates to our tools.
Be able to work on own initiative and accept accountability and triage day to day
challenges.
The ability to prioritize and work under pressure is crucial.
Strong organizational skills.
Manage and work to resolve escalated incidents.
Experience with Communication hub and/or SaaS environments
Identify bugs test reproduce report and work with the engineers on other teams to
assist with a fix and test/verify fix versions.
Implementation and back-end configuration for conference room and A/V technology
Knowledge of workflows for client-side provisioning processes network requests
firewall requests AD requests etc.
Experience with ServiceNow a plus.
General knowledge regarding DNS active directory SCIM provisioning authentication
protocols SAML response etc.
Understanding of SSO (OKTA) and VPN split tunneling.
Qualifications:
Minimum education and work experience required for this position include:
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- Associate degree in a related field or equivalent experience.
- Typically requires 2-4 years of experience in Audio Visual Support or a related field.
- Proficiency in Audio visual technologies including but not limited to Cisco Polycom Neat
Crestron Extron.
- Understanding of SIP VoIP MPLS AVoIP and other similar network technology protocols
- Knowledge of common software applications and their use in a business environment.
Minimum education and work experience required for this position include:
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
- Associate degree in a related field or equivalent experience.
- Typically requires 2-4 years of experience in Audio Visual Support or a related field.
- Proficiency in Audio visual technologies including but not limited to Cisco Polycom Neat
Crestron Extron.
- Understanding of SIP VoIP MPLS AVoIP and other similar network technology protocols
- Knowledge of common software applications and their use in a business environment.
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
