Online Reputation Management
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Job Location:
Monthly Salary:
Posted on:
5 days ago
Vacancies:
5 Vacancies
Job Summary
Key Responsibilities:
Monitor and manage brand mentions reviews and feedback across Google Facebook
Instagram Twitter LinkedIn and third-party platforms
Respond promptly and professionally to both positive and negative reviews/comments
Track sentiment and escalate potential crises or sensitive issues when necessary
Maintain and optimize Google My Business (GMB) and other business listing platforms
Collaborate with internal teams (customer service content social media) for resolution
of queries or concerns
Dislike/downvote negative reviews/comments when appropriate and ethically acceptable
Conduct daily social listening to track brand sentiment competitor mentions and
emerging trends
Compile and present weekly/monthly reports with actionable insights and sentiment
analysis
Participate in strategies to increase positive mentions and online visibility
Contribute to crisis communication plans and manage real-time reputational risks
Monitor and manage brand mentions reviews and feedback across Google Facebook
Instagram Twitter LinkedIn and third-party platforms
Respond promptly and professionally to both positive and negative reviews/comments
Track sentiment and escalate potential crises or sensitive issues when necessary
Maintain and optimize Google My Business (GMB) and other business listing platforms
Collaborate with internal teams (customer service content social media) for resolution
of queries or concerns
Dislike/downvote negative reviews/comments when appropriate and ethically acceptable
Conduct daily social listening to track brand sentiment competitor mentions and
emerging trends
Compile and present weekly/monthly reports with actionable insights and sentiment
analysis
Participate in strategies to increase positive mentions and online visibility
Contribute to crisis communication plans and manage real-time reputational risks
Requirements:
02 years of experience in ORM Social Media Management or a related role
Strong written communication skills with a professional and empathetic tone
Hands-on knowledge of social media platforms GMB review portals and response
management tools
Attention to detail and ability to manage multiple online conversations
Comfortable working under pressure and managing sensitive issues tactfully
Basic understanding of digital marketing branding and customer engagement principles
Experience with social listening tools is a plus (e.g. Hootsuite Brandwatch Sprout
Social)
02 years of experience in ORM Social Media Management or a related role
Strong written communication skills with a professional and empathetic tone
Hands-on knowledge of social media platforms GMB review portals and response
management tools
Attention to detail and ability to manage multiple online conversations
Comfortable working under pressure and managing sensitive issues tactfully
Basic understanding of digital marketing branding and customer engagement principles
Experience with social listening tools is a plus (e.g. Hootsuite Brandwatch Sprout
Social)
Required Skills:
communicationsocial listeningcrisis managementreviewssocial mediacustomeronline reputation management
Key Skills
- Business
- Marketing
- User Interface
- Web Content
- A/B
- Communication
- CRM
- Paid Search
- HTML
- Project Management
- Content Marketing
- Email Campaigns
- ROI
- Digital strategy
- Analytics
