Quality Assurance (QA) Manager Software

• Hires and trains department staff.
  
• Oversees the daily workflow and schedule of the department.
  
• Conducts timely and constructive performance evaluations.
  
• Manages employee relations including discipline and termination in accordance with company policy.
  

• QA Process Overhaul & Strategy: Assesses the current QA lifecycle workflows and artifacts to identify gaps and inefficiencies. Defines and implements a modern QA operating framework including test planning test design regression strategy release readiness and continuous improvement. Introduces structured standards for test cases test data management traceability and documentation (e.g. Xray/Jira best practices). Establishes measurable quality KPIs (pass rate defect leakage requirements coverage regression duration etc.). Drives adoption of shift-left testing practices and integrates QA earlier into the Software Development Lifecycle (SDLC). Implements risk-based testing change-impact assessments and smarter regression models.
  
• Team Leadership and Development: Leads a QA team fostering a culture of accountability collaboration and continuous improvement. Provides coaching sets clear expectations and ensures alignment with organizational goals.
  
• Quality Assurance and Testing: Oversees the creation and execution of test plans and test cases. Ensures adherence to testing standards and accurate documentation of results. Leads testing efforts across User Interface (UI) business logic and performance. Implements functional regression load and automated testing strategies to ensure product reliability.
  
• Internal Communication and Collaboration: Maintains effective communication with QA teams in the United States China and India to ensure alignment on testing objectives and timelines.
  
• Performance Testing Program Oversight: Owns the end-to-end performance testing strategy including load stress soak and scalability testing. Selects and implements appropriate tools (e.g. JMeter k6 Gatling Locust LoadRunner BlazeMeter Azure Load Testing) and integrates test suites into CI/CD pipelines. Defines performance SLAs and KPIs (e.g. response time throughput failover behavior resource utilization). Collaborates with architects DevOps and engineering leads to identify bottlenecks and validate system performance prior to release. Establishes repeatable performance testing cycles for major releases and infrastructure changes.
  
• Documentation and Reporting: Ensures defects and risks are clearly documented using tools like Jira. Tracks defect resolution and provides regular updates on quality metrics.
  
• Group Testing and Cross-Functional Collaboration: Coordinates testing efforts with product management development and service teams. Fosters a collaborative environment for shared knowledge and feedback.
  Other duties and projects as assigned.
  

Required Skills and Abilities:

Experience:

• A valid drivers license is required.
  
• Must be able to drive to various locations to test software.
  

• Prolonged periods of sitting at a desk and working on a computer.
  
• Must be able to lift up to 15 pounds occasionally.