Job Description Summary

Job Description

Activities & Responsibilities

• Act as a main point of contactfor customers ensuring timely and satisfactory resolution of concerns.
• Overseeservice and maintenance activities including preventive and remedial services across assigned area
• Manage operations planning and execution ensuring compliance with quality timeliness and cost standards.
• Utilize technical and business knowledge tosupport escalations and complex problem-solving.
• Lead and develop a team of Field Service Engineers includinghiring coaching and performance management.
• Establish and maintain strong customer relationships providing ongoing technical and business support.
• Driveoperational efficiency and productivity improvements including cost control and resource optimization.
• Responsible for SLA performance and profitability in the designed area
• Key KPI ownership - incl EHS Ute Cost CSAT PM Inventory
• Collaborate with internal stakeholders (Customers Sales ASLs OTR HPM Modality CSC) to executeservice strategies and business growth initiatives.
• Ensure adherence toEHS and compliance guidelines.
• May leadsmall projects with low risk and resource requirements.
• Go to Gemba to be in support of the Field and understand what challenges they face

Technical Knowledge & Hard Skills

• Proven experience supporting high-value medical equipment or critical systems.
• Advanced IT knowledge and remote troubleshooting experience
• Knowledge of remote diagnostic tools and digital platforms.
• Ability to manage complex technical issues and coordinate with field teams.
• Excellent communication and customer management skills.
• Ability to stay calm under pressure and coach others through problem-solving.
• Willingness to travel for training or on-site support when required.
• Commitment to continuous learning and skill development.

Behavior & Soft Skills

• Embrace all cultural behaviors of the company and strong emphasis on servant leadership
• Analytic skills data driven decision making
• Digitally savvy
• Influencing skills
• Networking skills
• Coaching developing others
• Strong teamwork and adaptability in a fast-paced environment

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.

Ourtotal rewardsare designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support

Additional Information