Concierge Full Time

Come and join the team at Sheraton Melbourne Hotel!

Nestled in Melbournes picturesque Paris End of Collins Street Sheraton Melbourne Hotel welcomes you to a truly distinctive travel experience. Our ideal downtown location places you at the heart of Melbourne CBD with its charming restaurants cafes and attractions. Fuel your adventure at Princess Theatre and Melbourne Cricket Ground with tasty European-inspired cuisine at Little Collins Street Kitchen.

When you join the Sheraton family you become a member of its global community. Weve been a place to gatherand connect since 1937. At Sheraton associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If youre a team player who is excited to deliverameaningful guest experience we encourage you to exploreyour next career opportunitywith Sheraton.

POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather summarize and provide information to guests about the property and the surrounding area amenities including special events and activities. Answer record and process all guest calls messages requests questions or concerns. Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability service safety and well-being of guests.

Report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or equivalent.

Related Work Experience: 1 year of 5star hotel related work experience with a high level of customer service skills.

Opera PMS preferred but not required.

License or Certification: VIC Drivers License.