Network Operations Center (NOC) Technician

Fort Lee, VA - USA

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

Location: Fort Lee VA

Company Description:

ASG is a Minority- and Woman-Owned Physician-Owned small business with over 15 years of experience in federal government contracting. We deliver a wide range of technology services including software development mobile apps AI/ML analytics data science big data DevSecOps digital transformation cloud and cybersecurity. ASG is CMMI Level 3 certified and holds ISO 9001:-1:2018 and 27001:2022 certifications.

Job Description:

ASG is seeking a Network Operations Center (NOC) Technician to support a mission-critical 24x7x365 enterprise network environment. This role is responsible for maintaining continuous network connectivity for supported locations worldwide through proactive monitoring troubleshooting documentation and escalation of network and system events.

What Youll do:

Monitor enterprise networks and systems for availability and performance.
Respond to document and escalate incidents through resolution.
Utilize monitoring and ticketing tools including Remedy Netcool Splunk SolarWinds and Cisco ISE.
Troubleshoot WAN LAN wireless desktop and application connectivity issues.
Communicate clearly with users and escalation teams.
Maintain accurate documentation and follow established procedures.

Requirements

What We Need:

Ability to multitask in a fast-paced operations environment.
Strong customer service and communication skills.
Detail-oriented reliable and self-motivated.
Team-oriented with a desire to learn and advance.

Preferred Experience:

Prior NOC help desk or IT support experience.
Basic understanding of networking principles.
Familiarity with Cisco networking equipment.
Experience using a ticket tracking system such as Remedy.

Clearance & Compliance Requirements:

Active Secret Security Clearance
DoD 8140 (441) Network Operations Qualified Intermediate

Technical Requirements

Cisco CCNA (required at time of hire)

Work Schedule:

24x7x365 operations.
12-hour shifts on a predetermined day or night schedule.
Fewer workdays per month due to extended shifts.

Additional Information

ASG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

If you require a reasonable accommodation during the application process please contact us at .

Perks

- Healthcare Benefits
- Life Insurance
- Disability Coverage
- Paid Time Off
- 401k Matching
- Employee Referral Bonus
- Education Assistance
- Learning and Development Resources

Required Experience:

Full-timeDescriptionLocation: Fort Lee VACompany Description:ASG is a Minority- and Woman-Owned Physician-Owned small business with over 15 years of experience in federal government contracting. We deliver a wide range of technology services including software development mobile apps AI/ML analytics...