Associate Delivery Manager (Redeployment 21753)

Ipswich - UK

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Description

Suffolk County Council
Address: Endeavour House Ipswich IP1 2BX - Hybrid working
Salary: 34434 per annum (pro rata for part time)
Hours: 37 hours per week flexible working options available
Contract: Permanent

This advert is open to current redeployment Suffolk County Council staff only

Make a difference within Suffolk County Council.Join our Digital Service Delivery Team as an Associate Delivery Manager and help develop and deliver the online services we provide to residents in Suffolk. As an internal colleague youll already understand our values priorities and ways of working - this role gives you the chance to further shape how we deliver accessible efficient and userfocused digital services across the organisation. Reimagine the possibilities.

Your role and responsibilities

As an Associate Delivery Manager youll design test and deliver small digital solutions and support Delivery Managers on larger projects. Youll work closely with service teams users and partners to turn needs into practical userfocused digital solutions.

Key responsibilities

Design develop and deliver digital solutions using agile approaches.
Support the Delivery Manager with project tasks relating to their digital deliveries.
Map existing customer journeys to make improvements.
Plan and lead User Acceptance Testing (UAT) sessions.
Provide guidance within the organisation about digital tools and processes.
Act on user feedback and maintain highquality delivery standards.

You will need

Level 5 qualification (or equivalent experience).
A customerfocused collaborative approach aligned with our WE ASPIRE values.
Ability to engage stakeholders communicate clearly and support colleagues.
Experience of developing digital solutions using lowcode tools (or willingness to learn).
Strong problemsolving and organisational skills.

You can view a full list of requirements in theJob and Person Profile (Word). If you think this role could be a great fit for you wed love to hear from you - even if you dont meet every single requirement. While certain skills and experience are helpful your willingness to learn grow and collaborate with the team matters even more. The technical elements can be taught so please dont let a gap in knowledge discourage you. Wed genuinely welcome the opportunity to review your application.

The team

This role sits within the Digital Service Delivery Team a specialist function within the Customer Experience and Digital service. The team is responsible for the end-to-end delivery management and ongoing development of public-facing digital services.

Why join us

This role offers a great opportunity to develop your digital delivery skills and contribute directly to improving online services across the council. Youll work in a supportive team that values collaboration userfocused design and continuous improvement. Its a chance to broaden your experience build strong relationships with services across the organisation and play an active part in shaping how we deliver digital solutions for Suffolk residents.

Empowering Everyone

Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in our Workforce Equality Report.

For more information

Please contactLisa Skinnerfor a casual conversation. You can contact them by callingor emailing

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click Apply Now to start your online application.

Step 3 -Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.

Customer Service Delivery - Describe a time you improved a customer or user experience. What did you do and what changed
Problem solving - Describe a time you identified a problem and worked out a solution. What steps did you take
Service Improvements - Give an example of when you helped improve a process or service. What was your role and what was the result

Step 4 -Upload a CV (without name and personal details).

Please note:Without a supporting statement and CV your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

Do you need any reasonable adjustments to help you to applyIf you are disabled and/or have additional support needs you can request reasonable adjustments. You can do this by contacting our Recruitment Team ator.

You can find examples of possible adjustments on ourReasonable Adjustment pages. If youre invited to the next stage youll have another chance to request adjustments.

Closing date:11.30pm 11 January 2026.

This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

Required Experience:

Manager

DescriptionSuffolk County CouncilAddress: Endeavour House Ipswich IP1 2BX - Hybrid workingSalary: 34434 per annum (pro rata for part time)Hours: 37 hours per week flexible working options availableContract: PermanentThis advert is open to current redeployment Suffolk County Council staff onlyMake a ...