Service Delivery Technician

London - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

What youll bring to the team

Service Delivery Technician

Location:

Hours:40 hours per week

Contract:Permanent - Salaried

AtMerlin Entertainments our purpose is simple but powerful:to bring joy create connections and make memories. Merlin is embarking on an exciting Digital and Data Transformation focused on enhancing the end-to-end guest journey in our attractions. As we continue our ambitious global transformation journey technology plays a critical role in enabling sustainable growth and unforgettable guest experiences across our iconic destinations.

The Service Delivery Technician will support the delivery of IT services across internal teams and managed service providers (MSPs). This role focuses on ensuring operational efficiency maintaining service quality and assisting with automation initiatives all while working within an ITIL framework.

Service Support & Delivery

Provide handson technical support for internal IT services and MSPdelivered services.
Monitor service performance and ensure SLAs are met.
Respond promptly to incidents service requests and escalations.

Operational Efficiency

Support process improvements and operational excellence initiatives.
Identify and help implement automation opportunities.

ITIL Compliance

Follow ITILaligned processes for incident problem and change management.
Maintain accurate service records and documentation.

Collaboration & Communication

Work closely with IT teams and MSPs to ensure smooth service delivery.
Communicate clearly with stakeholders on service status and issues.

Governance & Compliance

Ensure adherence to organisational policies security standards and regulatory requirements.
Assist with audits and reporting.

Qualifications & Experience

ITIL Foundation certification (desirable)
Technical qualifications or relevant experience in IT support or service delivery

Skills and Competencies

Experience working in IT service support or operational environments
Strong understanding of ITIL principles and service management processes
Excellent troubleshooting and problemsolving skills
Ability to collaborate effectively with internal teams and external partners
Strong communication and organisational capabilities

Benefits

Enjoy the Ride Merlin Annual Passes - 6 in total per year 1 for you plus 5 to gift to loved ones!
Merlin Magic Pass - 20 free tickets for you your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a years service
33 days holiday (including bank holidays)
Company bonus
Private pension scheme
40% discount online off LEGO
25% discount in our on-site retail shops and restaurants
Ongoing training and development opportunities
Plus many more

If you have any questions or if you require any assistance because of a disability or medical condition please contact us by email at and one of the team will get back to you as soon as possible.

Pay Range

Competitive

Required Experience:

What youll bring to the teamService Delivery TechnicianLocation:Hours:40 hours per weekContract:Permanent - SalariedAtMerlin Entertainments our purpose is simple but powerful:to bring joy create connections and make memories. Merlin is embarking on an exciting Digital and Data Transformation focused...