Patient Service Specialist Express Care

At Cleveland Clinic Health System we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence pushing the boundaries and transforming the patient experience every day.

We all have the power to help heal and change lives beginning with our own. Thats the power of the Cleveland Clinic Health System team and The Power of Every One.

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Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our a Patient Service Specialist your responsibilityis to deliver an exceptional experience to patientsfamiliesand visitors from the moment they enter to the time they return home. You willassistthem with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstonetoothers within Customer Service and various departments withinClevelandClinic.

A caregiver in this position works8:00am to 4:30pm with rotating evenings until 8:00pm and rotating weekend coverage.

A caregiver who excels in this role will:

• Providea comprehensive proactive and Patients First experience for patients and visitors.

• Investigatetriageand resolve patient issues using theestablishedHEART model.

• Create a welcome and professional environment interact withpatientsand ensurestellar patient experiences.

• Perform patient registration visit preparationtelephone triageinsurance verification co-pay collection patient and record tracking schedulingarrival and/or departure desk activitiesand screening and scheduling of interpreter services.

• Enter andmaintainconfidential patient information.

• Recruit enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and two years of experience in patient registration appointment scheduling insuranceprocessingor customer service ORAssociates Degreeand one year of experience OR Bachelors Degree

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment
• Extended periods of standing walking or sitting
• Good visual acuity through normal or corrected vision
• Navigating various locations and function in a fast-paced hectic environment
• Lifting and transporting up to 25 pounds

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment transfers and promotions are made upon the basis of the best qualified candidate without regard to color race religion national origin age sex sexual orientation marital status ancestry status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities