Medical Secretary

With a reputation for excellence our expanding Continuing Care and Support Services division is seeking an experienced and motivated Medical Secretary to join our vibrant Camberwell consulting suites team. We have part time roles available (open to casual basis). This front-facing administrative role supports the daily busy. Reporting to the Practice Manager youll play a key role in ensuring a seamless experience for both patients and clinicians. Were looking for someone who brings great energy and a genuine passion for helping others. Youre a reliable team player with a friendly professional approach strong communication and solid organisational skills. You thrive in a fast-paced setting and always put patient care first.

This role requires availability between 8:00am 6:00pm on a rotating roster.

Key Responsibilities

• Deliver exceptional customer service with professionalism and attention to detail
• Manage the front desk operations including patient check-ins and payment processing
• Answer and direct phone calls with professional telephone etiquette
• Manage referrals and book appointments
• Maintain accurate and confidential patient records
• Prepare clinician schedules and coordinate daily communications (emails faxes messages)
• Liaise with internal departments and external healthcare providers
• Identify opportunities to streamline workflow and improve clinic efficiency
• Provide general reception and administrative support as required
• Contribute to a positive and inclusive team culture.

To be successful in this role desirably you will have:

• Previous experience in medical reception or administration (mental health or specialist setting highly regarded)
• Excellent time management and multitasking abilities
• Intermediate computer literacy and a willingness to learn new systems (Genie experience desirable training provided)
• Knowledge of Medicare and billing processes.
• A confident calm phone manner and strong interpersonal skills.
• A proactive mindset with a commitment to continuous improvement
• Fluent in Mandarin (Highly desirable but not essential)

Position Description       Inherent Requirements
 

About Continuing Care and Support Services

Epworth Continuing Care and Support Services incorporates our renowned rehabilitation mental health and at-home hospital programs with essential support services. Our rehabilitation mental health and at-home hospital programs are some of the most progressive of their kind in Australia. Our clinical approach involves interdisciplinary teamwork and decision-making to provide individualised treatment and achieve positive outcomes for patients. Our strong team ethos extends across our services at Epworth hospitals in Richmond Camberwell and Hawthorn. Our support services play a critical role in the daily operations and experience at Epworth hospitals through our food environmental and security teams.

Additional Information :

At Epworth its a community.

Its the sense of belonging and being part of an organisation and a team that works to make sure that every patient addition to this you will have access to:

• Salary package up to $15900 pre-tax annually leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth

We welcome applicants from all backgrounds. This includes First Nations peoples people with disability mature-age and young job seekers members of the LGBTIQA community and individuals from all cultural backgrounds. We are committed to providing an equitable inclusive and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting so please know that any information you provide will be treated with the utmost confidentiality and respect.

Ready to make a difference

Apply now and help us deliver exceptional healthcare for every patient every day. To apply click the Im Interested button to attach your CV and cover letter (as a single file). 

For more information refer to the attached position description or contact Epworth Talent  

Please Note:  Applications are reviewed as received. Dont waitthis role may be filled before the closing date.

It is a condition of employment with Epworth HealthCare subject to reasonable exemptions that you have had an annual Influenza vaccination where this is required under Epworth policy.

As a child safe organisation all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all across race ability ethnicity gender age sexuality cultures and beliefs that reflect the communities we work in. At Epworth we care.

Remote Work :

No

Employment Type :

Part-time