As an AI Solution Architect youll define the architectural patterns that let us prove the value of the ServiceNow platform in days rather than weeks turning technical credibility into deal velocity. Youll be the trusted technical partner customers rely on to translate ambitious AI visions into solution blueprints and proof of concepts that deliver measurable outcomes.
Purpose: Design and deliver AI Experience architectures proof of concepts and solution blueprints to accelerate customer journeys.
AI Solution Architects support design architecture and proof of concepts for the AI Experience across the ServiceNow platform (Inclusive of skills and workflows).
Key Responsibilities:
Lead architectural design sessions focused on AI Experience and Platform solutions translating customer requirements into actionable blueprints.
Showcase platform capabilities through technical deep-dive demos that educate customers on architectural possibilities showcase integration capabilities and build confidence in the solutions technical foundation.
Develop proof of concepts and technical validation frameworks for customers in your assigned districts.
Collaborate with AI Experience Solution Consultants to ensure solution blueprint aligns to customer priorities and workshop outcomes.
Create and contribute to reusable assets reference architectures and industry patterns that multiply team productivity and enable consistent high-quality delivery at scale.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- Expertise in AI architecture workflow automation and integration frameworks.
- Ability to design and build end-to-end solutions with scalability performance and rapid implementation in mind.
- Strong cross-functional collaboration with sales specialists and product teams.
- Demonstrated ability to build technical credibility quickly and influence customer architectural direction.
- 7 years in architecture or pre-sales engineering roles.
- Travel as required
TR21
For positions in this location we offer a base pay of $146625 - $241950 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
As an AI Solution Architect youll define the architectural patterns that let us prove the value of the ServiceNow platform in days rather than weeks turning technical credibility into deal velocity. Youll be the trusted technical partner customers rely on to translate ambitious AI visions into solut...
As an AI Solution Architect youll define the architectural patterns that let us prove the value of the ServiceNow platform in days rather than weeks turning technical credibility into deal velocity. Youll be the trusted technical partner customers rely on to translate ambitious AI visions into solution blueprints and proof of concepts that deliver measurable outcomes.
Purpose: Design and deliver AI Experience architectures proof of concepts and solution blueprints to accelerate customer journeys.
AI Solution Architects support design architecture and proof of concepts for the AI Experience across the ServiceNow platform (Inclusive of skills and workflows).
Key Responsibilities:
Lead architectural design sessions focused on AI Experience and Platform solutions translating customer requirements into actionable blueprints.
Showcase platform capabilities through technical deep-dive demos that educate customers on architectural possibilities showcase integration capabilities and build confidence in the solutions technical foundation.
Develop proof of concepts and technical validation frameworks for customers in your assigned districts.
Collaborate with AI Experience Solution Consultants to ensure solution blueprint aligns to customer priorities and workshop outcomes.
Create and contribute to reusable assets reference architectures and industry patterns that multiply team productivity and enable consistent high-quality delivery at scale.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- Expertise in AI architecture workflow automation and integration frameworks.
- Ability to design and build end-to-end solutions with scalability performance and rapid implementation in mind.
- Strong cross-functional collaboration with sales specialists and product teams.
- Demonstrated ability to build technical credibility quickly and influence customer architectural direction.
- 7 years in architecture or pre-sales engineering roles.
- Travel as required
TR21
For positions in this location we offer a base pay of $146625 - $241950 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
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