Utility Service Supervisor

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 4 days ago

Vacancies: 1 Vacancy

Job Summary

The Utility Service Supervisor is in charge of running daily utility service operations in a remote setting. They make sure that customer service is top-notch that all rules are followed and that the business runs smoothly. This person is in charge of service reps plans service activities and helps answer customer questions about utility accounts billing service connections and outages. The Utility Service Supervisor works closely with other departments in the company to keep service standards high and meet the companys performance goals.

Main Duties:

Oversee and help utility service representatives work from a distance

Keep an eye on customer satisfaction quality standards and service performance metrics.

Make sure that utility rules tariffs and company policies are followed.

Oversee the scheduling workload distribution and performance management of assigned staff

Deal with complicated service questions and customer service problems that have gotten worse.

Work with the billing field operations and technical teams to fix service issues.

Help with communications during outages updates on service restoration and customer notifications

Make and go over reports about staffing compliance and service performance.

Take part in training coaching and other professional development activities

Help with efforts to improve processes and services

What You Need to Have:

A bachelors degree in business administration public administration utility management or a related field (or the same amount of work experience)

At least five years of experience in utility services customer service or service supervision

Experience leading a team or being a supervisor before

A lot of knowledge about how utility companies work how they bill customers and how they treat customers.

Great at talking to people leading them and solving problems

Ability to lead remote teams well

Good at using Microsoft Office customer information systems (CIS) and CRM platforms

A safe remote workspace and fast reliable internet

Preferred Qualifications:

Experience working with utilities like electric gas water or telecommunications

Knowing the rules of the public utility commission (PUC)

Experience helping with outage management or emergency response operations

Certification in project management or supervision

Annual Salary:

Salary Range: $80000 to $115000 per year depending on experience qualifications and where you live.

Package of Benefits:

Full coverage for medical dental and vision care

401(k) retirement plan with a match from the company

Paid time off (PTO) includes vacation days sick days and paid holidays.

Working from home full-time in the United States

Opportunities for training and developing leaders

Life insurance and coverage for short- and long-term disabilities

Programs for employee health and well-being