Accident Benefits InternCo-op (SUMMER 2025)

DEPARTMENT OVERVIEW

Co-op and Internship opportunities allow you to gain valuable work experience acrossa number ofthe businessesat TD. You will work with experienced colleagues receive world class training and be part of a community of students across TD where you will have an impact grow asindividualand experience our culture of care.

OurCo-op/Intern Programmingis offered with select Co-op and Internship roles and is designed to help you better understand the TD business build on critical career capabilities and broaden your professional network. This program is designed to complement your on-the job experience and features:

• Leadership talks with key Leaders from across the organization

• ConnectandLearnson topics such as Innovation

• Diversity and Inclusion and Personal Branding and so much more

Manage the client relationship and ensure resolution of a broad range of claims from routine - moderately complex within their area of focus and authority. Leverageappropriate supportfunctions in the investigation and assessment of claims ensuringtimelyresolution while mitigating risks and escalation.

JOB DESCRIPTION

KEY ACCOUNTABILITIES

CUSTOMER

• Engage customers in conversations to understand and meet their needs by providing them with advice and serviceregardingcoverage and the claims process

• Providesound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the on-going improvement of the overall customer experience

• Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers toappropriate teammembers or internal partners as appropriate

• Demonstrate flexibility to be able to change activities based on customer and business needs

• Create a legendary customer experience at every interaction and look for ways to contribute to on-going improvement of the overall customer experience

SHAREHOLDER

• Prioritize and manage own workload to meet SLA requirements for service and productivity

• Consistently exercise discretion in managing correspondenceinformationand all matters of confidentiality; escalate issues where appropriate

• Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigation

• Protect the interests of the organization identifyand manage risks and escalate non-standardhigh risktransactions / activities as necessary

• Contribute to businessobjectivesfor Operational Excellence

• Support thetimelyandaccuratecompletion of business processes and procedures

• Ensure documentation that is prepared / completed isaccurateandproperly reflectsclient / business intentions and is consistent with relevant rules / regulations

• Identifysuggestand activelyparticipatein process improvement opportunities

• Acquireand applyexpertisein the discipline provide guidanceassistanceand direction to others

• Identifyrecommendand effectively execute standard practices and procedures applicable to insurance claims

• Keep abreast of emerging issues trends and evolving regulatory requirements and assess potential impacts

• Maintain a culture of risk management and control supported by effective processes in alignment with risk appetite

• Assume responsibility to minimize operational and regulatory risk bycomplying withBank and industry Code of Conduct

EMPLOYEE / TEAM

• Participate fully as a member of the team support a positive work environment that promotes service to the business qualityinnovationand teamwork and ensuretimelycommunication of issues/ points of interest

• Support the team by continuously enhancing knowledge /expertisein own area andparticipatein knowledge transfer within the team and business unit

• Keep current on emerging trends/ developments and grow knowledge of the business relatedtoolsand techniques

• Participate in personal performance management and development activities including cross training within own team

• Keep others informed andup-to-dateabout the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities;providetraining coaching and/or guidance as appropriate.

• Contribute to a fair positive andequitableenvironment that supports a diverse workforce

• Act as a brand champion for the business area/function and the bank both internally and/or externally

BREADTH & DEPTH

• Apply intermediate level of knowledge to handle routine with minimal to moderate risk

• Handle Core Auto Residential Accident benefits Life & Health and Casualty claims

• Responsible for Core Claims

• Has limited claim settlement authority and requires next level approval for claimsin excess oftheir authority limit

• Complete work within specifically defined parameters with guidance /direction from management as necessary

• Leverage the Claims Resources Team to make file decisions on liability and assessment

• Intermediate level knowledge with some form of related training and/or related experience or skills; Industry accreditation and traininggenerally required

• Typically reports into a Team Manager

JOB REQUIREMENTS

• Currentlyenrolled inanundergraduate degreein Finance Accounting Analytics DataBusiness/Commerceor related field

• Must be enrolled in an undergraduate degree with the intent of going back to school atthe start of your work term

ADDITIONAL INFORMATION

• This position is a 4-month work term and willcommenceMay 4thAugust 21st 2026.

• Applications must include a transcript cover letter (one letter-sized page or less) and a resume (maximum of 2 pages).

• We welcome all applications; however we will only contact qualified candidates chosen for an interview. Thank you for your interest.

• TD requires employees toresidein the country where the role islocated irrespective of remote working arrangements

• TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such work location and start dates are subject to change.

HOURS

Monday-Friday standard business hours

INCLUSIVENESS

At TD we are committed to fostering an inclusive accessible environment where all employees and customers feel valuedrespectedand supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials or accessible meeting rooms or other accommodation) please let us know and we will work with you to meet your needs.