Sales and Service Advisor
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Job Classification
Job Family
Sales and Service
Career Stream
Sales
Leadership Pipeline
Manage Self: Technical (MST)
FAIS Affected
FAIS Affected - Yes
Job Purpose
To create great client banking experiences in the smaller branch environment through digital enablement basic selling servicing basic problem solving and client education regarding Nedbank products and services aligned to bank strategy.
Job Responsibilities
GROW:
- Escalate unfulfilled client request to the appropriated channel for actioning.
- On-board basic accounts (i.e Personal loans Credit cards).
- Ensure clients needs assessment is completed to offer related products and services.
- Inform clients of finacial products features and benefits.
- Deliver sales targets and achieve client acquisition growth and retention objectives.
- Obtain referrals from existing clients and source leads from other business units.
- Identify cross-selling opportunities through client engagement quality conversations and the use of data analytics.
- Keep clients informed of progress regarding their applications queries and requests.
- Position clients financial product requests for approval in line with process and procedure.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by continuous professional development (i.e. CEO of your own career).
- Achieve client experience objectives and ensure client satisfaction expressed through NPS (Net Promoter Score).
- Act with a client first mindset in all client engagements.
SOLVE:
- Solve basic problems and issues (i.e debit order dispute).
- Assess and listen carefully with understanding to establish and clarify client sales and service needs.
- Attend to all enquiries and services relating to clients needs and by offering the right service and solutions.
- Use expertise and relevant insights to solve client needs relating to sales self-service and digital functionality.
- Attend to administrative duties after on-boarding or service activity.
- Authenticate clients provide client service and meet clients identified needs.
- Entrench clients through Core needs discussions salary and debit order switching as well as enrolling clients on the various digital platforms.
- Control the queuing process and prioritise clients with special needs.
- Ensure all devices are operational during business hours.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Process and administer all cash services (i.e. teller forex bulk) by following relevant procedure and policies.
- Complete sales tasks through planning and reviewing against agreed role requirements.
EDUCATE:
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on the benefits convenience security digital functionality and features of self-service and alternative cash solutions.
- Drive digital adoption to enable educate and migrate clients on digital.
LEAD RISK & COMPLIANC
- Identify and recommend opportunities to enhance processes systems and policies.
- Manage client appointment schedule to meet business objectives
- Meet service excellence teamwork and personal development goals.
- Action control check list applicable to teller enquiries and foreign functions daily.
- Balance and secure branch stock holding (i.e. cards).
- Execute on cash management (i.e. Treasury and holdings) cash efficiency and recycling strategies.
- Mitigate risks and meet regulatory and legislative requirements where applicable.
- Adhere to Workforce Management principles methodology and scheduling.
- Report suspicious transactions.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Diploma
Preferred Qualification
FAIS accredited Qualification (Accounting Finance Banking Business)
Essential Certifications
Preferred Certifications
Minimum Experience Level
1 - 2 years
Retail/Banking Client Service Sales Relationship experience
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Interbank operations
- Problem solving skills
- Client Relationship Management
- Product sales skills
- Employee engagement methodologies
- Microsoft Office
- Relevant Nedbank policies and procedures
Behavioural Competencies
- Sustaining Customer Satisfaction
- Building Customer Relationships
- Sales Persuasion
- Targeting Sales Opportunities
- Planning and Organizing
- Technology Savvy
- Adaptability
Please contact the Nedbank Recruiting Team at
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
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