Senior Client Advocate

Company Description
WTW is a leading global advisory broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828 WTW has 40000 employees serving more than 140 countries. We design and deliver solutions that manage risk optimize benefits cultivate talent and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent assets and ideas the dynamic formula that drives business performance. Together we unlock potential. Learn more at.

The Role

At Willis Towers Watson we choose a team of people dedicated to meeting each clients particular needs. At the head of that team is the Client Advocate: someone with the experience and expertise to understand the client and their business someone dedicated to making the client succeed. The Willis Towers Watson Client Advocate serves as a single point of contact providing every client a direct route to all the resources at Willis Towers Watson. The Willis Towers Watson Client Advocates primary objective is client success through the provision of cost effective insurance and risk management solutions according to each clients individual is a unique and exciting opportunity for experienced insurance individuals who are interested in a diverse & challenging role that encompasses sales brokerage & account management responsibilities.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Major Accountabilities:

• Proactively & positively managing Willis Towers Watsons business relationship with the client

• Coordinating and taking ultimate responsibility for the comprehensive delivery of Willis Towers Watsons service to the client and ensuring the integrity of said provision at all times.

• Ensuring that client engagement contract formation and service delivery processes are fully compliant with Group policies across all territorial legal and regulatory domains

• Increasing the profitability of the client account & ensuring retention of that business over time

• Manage all client renewals through the various Willis Towers Watson placement teams

• Assist with the preparation and delivery of our value proposition on new business

• Leading by example and providing a strong role model and influence on others for best Client Advocate practices

• Contributing to the revenue growth of the office

The Requirements

• High School Diploma required; Bachelors Degree preferred

• At least 15 years client management and/or insurance sales experience preferably with an insurance brokerage industry leader preferably in Natural Resources Oil & Gas Industry

• Experienced in middle-market to large account risk management.

• Demonstrable & current in-depth knowledge & understanding of the industries and sectors of their account businesses including the main products & services produced and processes used

• A comprehensive & broad network of active contacts

• First-class interpersonal skills including relationship building & maintenance

• Excellent communication (verbal & written) numerical presentation & organizational skills

• Self-motivated with the ability to work effectively as part of a team in a fast-paced dynamic environment where superior time-management and prioritization skills are essential

• The candidate must have proficient working knowledge of Microsoft Office systems including Excel

• Previous managerial or leadership experience in a client-facing mandate would be highly advantageous

• Insurance brokers P&C license required.

• Insurance industry designations preferred but not required (CPCU ARM CIC CRM)

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage) Dental Vision Health Savings Account Commuter Account Health Care and Dependent Care Flexible Spending Accounts Group Accident Group Critical Illness Life Insurance AD&D Group Legal Identify Theft Protection Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays Annual Paid Time Off (includes state/local paid leave where required) Short-Term Disability Long-Term Disability Other Leaves (e.g. Bereavement FMLA ADA Jury Duty Military Leave and Parental and Adoption Leave) Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers we will consider for employment qualified applicants with arrest and conviction records.

EOE including disability/vets