Internal Account Manager

First Response Finance are the Number 1 vehicle finance company and A SUNDAY TIMES TOP 100 EMPLOYER! AND were proud of it!Youve only got to have a look at our customer and employee reviews to see how important our people are and we take their happinesshealthand work-life balanceveryseriously.

Pay and Benefits:

• A starting salary of27955 with increases at 6 12 24 and 36 months of tenure

• An annual company bonus scheme including a Christmas and profit share bonus in April.

• Hybrid working available

• And many more!

Working Hours:

• Monday to Friday: 09:00 - 17:30 (office based role)

• 1 in 4 Saturdays: 10:00 - 16:00 - Over time available (paid at time and a half) or a day in lieu (subject to availability)

• Opportunities to visit your dealers once a quarter

What will you be doing

• Selling First Response and building relationships with dealers (predominantly via phone with the addition of WhatsApp) to win business for FRF.

• Develop strategies to increase the volume and profitability of new finance agreements within an assigned territory

• Use data to monitor dealer performance identify opportunities and implement plans for improvement

• Working closely with all other areas of the particular:

  • The Marketing team who you will work alongside to prospect dealers.

  • The Underwriting teams to feedback on our product.

• Commit to feeding back market intelligence into the business and ensuring we take appropriate action to ensure we remain relevant in our market.

• Endeavour to ensure our dealer partners observe the correct standards of market conduct and treat our mutual customers fairly.

• Educate dealership staff on our processes products and systems to increase efficiency and improve customer outcomes

• Deliver a high level of customer service to both our dealer partners and customers on outbound and inbound communications.
  

What skills are we looking for in you

• Someone who is highly motivated and self starting with a strong desire for results.

• An active listener and effective communicator via all means presented to you.

• Able to build strong business relationships with a variety of different personality types with a focus on quality service.

• Can identify and deal with any conflicts positively and objectively.

• Being up to date with market intelligence and utilising this knowledge to better improve service and product offering.

• Keen to learn about First Response Finance allowing you to have excellent knowledge of our product offering and service.

To apply for this role you must:

• Have previous phone-based experience (e.g. customer service sales or outbound calling)

• Have the full right to work in the UK.

• Hold a full UK driving license and access to a vehicle (with the ability to claim back mileage).