Senior Operations Manager

Job Description Operations Manager (EdTech US IT Staffing Corporate IT Software Development)

Location: Hyderabad Telangana
Experience: 8 to 15 Years
Position: Operations Manager / Senior Operations Manager

Department

Operations EdTech US IT Staffing Corporate IT Services Software Development Data Analytics HR Operations & Accounts Coordination

Contact Information

Contact Person: Lalitha M
Call/WhatsApp:
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Role Overview

We are seeking an experienced strategic and execution-focused Operations Manager to lead multi-vertical operations across EdTech US IT Staffing Corporate IT and Software Development environments.
This role demands strong expertise in delivery governance process optimization client management data-driven decision making and multi-team leadership.
The ideal candidate excels in cross-functional operations resource planning performance management financial oversight and transformation initiatives.

Key Responsibilities

1. Strategic & Multi-Vertical Operational Leadership

• Drive operations across EdTech US IT Staffing Corporate IT service delivery and Software Development teams.
• Align operational strategies with business goals client expectations academic cycles and staffing timelines.
• Build scalable operating models improve process maturity and support organizational growth initiatives.
• Lead automation digital transformation and workflow modernization programs.

2. Delivery & Performance Management

• Ensure 98% SLA adherence across all projects and delivery streams.
• Oversee software development sprint tracking QA coordination backlog grooming and release planning.
• Manage EdTech delivery including tutoring operations instructor scheduling learner support content workflows and academic SLAs.
• Supervise US staffing delivery: sourcing screening submission quality interview coordination onboarding compliance VMS management.
• Monitor TAT productivity quality client expectations and reduce defects across service lines.

3. Client & Stakeholder Management

• Function as the primary escalation point for EdTech partners universities corporate clients and US staffing customers.
• Conduct governance meetings QBRs performance reviews and continuous feedback loops.
• Maintain CSAT above 4.5/5 through proactive communication and issue resolution.
• Work closely with technology teams HR finance delivery leadership and vendor partners.

4. Software Development Oversight

• Manage end-to-end development operations including sprint planning resource allocation release management and delivery tracking.
• Coordinate with developers QA teams UI/UX teams and project managers for seamless execution.
• Ensure compliance with secure coding standards DevOps practices and documentation requirements.

5. Data Analytics & Reporting Operations

• Lead a Data Analyst team responsible for reporting dashboards MIS trend analysis forecasting and operational insights.
• Build automated reporting systems improve data accuracy and enhance decision-making visibility.
• Leverage Power BI/Tableau/Excel dashboards to monitor KPIs across all service lines.

6. HR Accounts & Compliance Operations

• Oversee HR operational alignment: hiring coordination payroll inputs attendance governance performance reporting and onboarding workflows.
• Collaborate with Accounts teams on invoicing billing accuracy financial tracking and cost management.
• Ensure 100% compliance with audit policy standards documentation and internal controls.

7. Financial Management Budgeting & Profitability

• Own P&L performance for assigned projects.
• Improve margins through optimized staffing reduced leakage and productivity programs.
• Ensure 100% on-time invoicing revenue assurance and cost accountability.
• Track budgets forecast operational needs and control expenses.

8. Workforce Management & Team Leadership

• Lead cross-functional teams including tutors recruiters developers designers analysts and operations staff.
• Drive workforce planning hiring coordination WFM alignment and resource optimization.
• Run performance improvement programs training cycles skill development and leadership grooming.
• Maintain team motivation retention and a culture of collaboration.

9. Process Excellence SOP Development & Risk Management

• Create and maintain SOPs workflows and delivery playbooks for all verticals.
• Run continuous improvement initiatives using Lean/Six Sigma principles.
• Conduct RCA for operational issues and deploy corrective/preventive actions.
• Maintain business continuity plans and ensure zero disruption in mission-critical operations.

10. Innovation Automation & Transformation

• Identify gaps in delivery processes and implement automation tools.
• Lead AI-assisted workflow modernization and digital adoption programs.
• Achieve annual efficiency improvements of 15 20% through innovation-driven changes.

Required Skills & CompetenciesLeadership & Management

• Proven ability to lead diverse and large teams across multiple service lines.
• Strong coaching mentoring and stakeholder management capabilities.

Technical & Functional

• EdTech operations tutoring delivery academic workflows
• US IT Staffing delivery ATS/VMS operations compliance
• Corporate IT operations & service lines
• Software Development lifecycle understanding (SDLC Agile/Scrum)
• Data analytics BI reporting dashboard management
• HR operational alignment & accounts workflow coordination
• Strong understanding of SOP framework quality systems ITIL and audit practices

Behavioral

• Excellent communication analytical thinking decision-making and problem-solving.
• Highly organized process-oriented and able to function in fast-paced environments.
• Strong ownership mindset with a focus on results and continuous improvement.

Education & Preferred Qualifications

• Bachelors or Masters degree in Business Technology Operations or related field.
• Experience: 12 15 years across Operations IT Delivery EdTech Staffing or Software Development environments.
• Preferred Certifications:
• Lean Six Sigma (Green/Black Belt)
• PMP/Prince2
• ITIL Foundation or higher
• Agile/Scrum certifications (optional)