Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Responds accurately and professionally to technical and medical information
inquiries received via phone email internet or mail in reference to
pharmaceutical or device products. Processes fulfillments and provides clinical
trial information or after-hours on call support.
Analyzes callers questions to formulate an accurate and concise response
using client-approved resources and records inquiries and interactions in the
appropriate databases following organizational client and regulatory
guidelines.
Identifies records and triages adverse events and product complaints
according to organizational client and regulatory guidelines and provides
additional support (including follow up) as needed.
Maintains knowledge of project and corporate policies and procedures
including client products SOPs protocols GCPs and all applicable regulatory
requirements.
Works with internal and external client contacts to resolve inquiries. As
needed researches medical literature and drafts responses for such inquiries.
Provides administrative support as needed.
Required Experience:
IC
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