BRIONI Store Manager

Summary

Job Description

销售目标及指标
目标是超额达成公司所设定的销售目标并通过不断建立和维护强大的客户基础至少确保所有目标的实现
通过分析销售数据和管理客户关系来制定近期和长期的目标计划同时协助销售和激励团队
监督店内促销展示和客户活动
持续了解当地和奢侈品市场趋势了解竞品及其品牌活动
与本地和VIP客户建立关系
店铺准则和顾客关怀
与你的团队其他相关同事和客户保持紧密关系以及时处理和解决紧急问题
在遵守公司所有政策的前提下展示标准的客户服务巧妙地解决客户需求
遵守并加强品牌的视觉营销指引
确保对店铺的维护和保养进行最佳管理调查并强调任何必要的店铺工程清洁和其他行动
管理门店运营预算
以最有效的方式协助管理商店的运营同时通过人员和运营成本包括快递/邮费/改建和任何其他外包工作最大限度地降低成本
人事管理
作为管理团队的关键成员你必须以身作则为所有员工树立一个卓越的榜样从而领导和激励员工
掌握招聘流程主导店铺招聘寻找候选人必要时进行面试
协助开展店内培训包括协调新员工的入职培训产品知识培训分享从新品系列讲解中获得的信息并进一步关注员工以确保他们的知识达到我们要求的高标准
对所有员工进行年度评估遵循公司的程序提供建设性的和全面的反馈并制定个人发展目标
对员工的培训需求有所了解并与人力资源部门联系制定并实施培训以满足业务需求
定期向员工更新所属店铺业务表现以及店铺规划
发展与技术工艺法律程序政策设备和产品有关的知识和技能并将其转化为实际应用以有效和高效地完成工作
协助安排店铺轮班和加班
记录店铺出勤缺勤情况如假期和产假确保店铺人手充足减少冗余兼职人员
Your Responsibilities
Sales Objectives & Targets
Aim to exceed all sales targets set by the Company and at the very minimum ensure that all targets are met by constantly building and maintaining a strong client base.
Analyse sales figures and CRM activity to develop immediate & long range goal plans. You are also expected to sales associates & team incentives.
Oversee in-store promotional displays and customer events
Maintaining awareness of local & luxury market trends and monitoring local competition activity.
Building relationships with local and VIP clients.
Store Standards and Customer Care
Liaising with your team other relevant colleagues and customers in order to identifying and resolving urgent issues
Showcase exemplary customer service and resolve customer situations diplomatically whilst abiding to all Company policies
Adhering and reinforcing the brands visual merchandising guidelines
Ensure best possible management of stores upkeep and maintenance surveying and highlighting any necessary building work cleaning & other action is undertaken
Manage Store Operating budgets
Assist managing store operations in the most effective way whilst minimizing costs through; headcount and operating costs including; couriers/postage/ alterations & any other outsourced work
Personnel Management
As the key member of the management team you must lead and motivate staff by being a role model and setting an exceptional example to all staff.
Taking ownership of the recruitment process seeking authorization to recruit sourcing candidates and conducting interviews if necessary.
To assist conducting in-store training including: coordinating the induction of new staff into the store product knowledge; sharing information gained from the collection presentations and identifying members of staff who require further attention to ensure that their knowledge is to the high standard we require.
To carry out yearly appraisals for all staff following the Companys procedure and providing constructive and comprehensive feedback as well as setting individual objectives for development.
To have an understanding of your staffs training needs and to liaise with the HR Department to develop ways to implement your training needs.
Regularly updates staff on business performance and new initiatives.
Develop and convert into practical application the knowledge and skills related to techniques processes laws procedures policies equipment and products necessary to do the job effectively and efficiently.
Assist co-ordinating rotas and overtime
Monitoring sickness and other absences such as holiday and maternity leave ensuring appropriate cover is provided limiting the use of agency staff.
岗位需求
强大的销售推动能力
良好的团队管理能力
良好的英语听说读写能力
开朗热情良好的沟通能力
能够在压力下完成工作
Requirements
Strong sales driving skill
Good team management skill
Good English in both spoken and written
Open passionate with good communication skill
Able to work under pressure

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