Process Developer

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Process Developer Voice Quality Trainer!

We are looking for candidates for Voice process with excellent comprehension skills for Australia & New Zealand customers. A confident diligent professional who focuses on preventing fraud and providing assurance to our customers. Preferred candidates with prior experience in customer solutions card schemes servicing. Should be comfortable with rotational week offs.

Responsibilities
Handling Inbound & outbound calls & online applications
Respond to applicant questions & resolve issues.
Operate in compliance with laws & Regulations.
Dealing with complex solution-based calls.
Reading complex & sensitive customer situations and dealing with it accurately.
Consistently Deliver First Class Service.
Exceptional Time management skills.
Assess risks and investigate for fraudulent activity with a keen eye.

Qualification we seek in you!
Minimum Qualifications
Knowledge of AUS & NZ Privacy legislation
Previous Fraud/Scheme Chargebacks related experience
Excellent communication skills verbal and written.
Should have sound computer knowledge.
Needs to be good at multitasking.

Preferred Qualifications/ Skills
Displays excellent English oral and written communication skills - using accurate grammar with smooth flow
Displays excellent problem solving and decision-making skills
Proficient computer skills and attention to detail
Significant months of experience in the phone customer service field is desired
Negotiation and analytical skills
High level of integrity
Ability to multi-task

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.