Workshop Controller
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Job Location:
Birmingham - UK
Monthly Salary:
£ 28000 - 30000
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Workshop Controller Automotive Aftersales
Salary: 2800030000 basic 3600040000 OTE
Job Type: Full-time Permanent
Location: Romford
We are recruiting on behalf of a leading automotive group for an experienced Workshop Controller to join a high-performing aftersales operation. This is a key role within the dealership responsible for driving workshop efficiency technical performance and customer satisfaction.
The Role
As Workshop Controller you will take ownership of the day-to-day running of the workshop ensuring technicians are performing at optimum efficiency while maintaining high quality and first-time fix standards. You will also work closely with customer-facing teams to maximise upsell opportunities while delivering an exceptional customer experience.
Key Responsibilities
- Drive performance of the workshop technician team to maximise efficiency sold hours and first-time fix
- Lead and influence customer-facing teams to maximise upsell while maintaining excellent customer service
- Implement and adopt new digital systems and processes as part of the groups digitalisation strategy
- Develop the skills knowledge and career progression of workshop team members
- Optimise operational processes across the customer journey including Vehicle Health Checks
- Ensure full compliance with group financial processes DVSA MOT standards and Health & Safety regulations
- Make a positive and measurable impact across the aftersales department and wider dealership
About You
- Previous experience as a Workshop Controller or in a senior workshop/aftersales role
- Strong leadership and people management skills
- Commercially focused with a clear understanding of workshop KPIs
- Confident using digital workshop and dealership systems
- Sound knowledge of DVSA MOT and Health & Safety requirements
Whats on Offer
- Competitive basic salary of 2800030000
- On-target earnings of 3600040000
- Career progression within a large reputable automotive group
- Ongoing training and professional development
- Stable long-term opportunity in a modern dealership environment
Key Skills
- Cost Estimation
- Customer
- Biomedical
- Interpretation
- Call Centre
About Company
Command Companies is among the country’s largest privately held printers. Our size gives us the capacity to meet all of your print, digital and packaging needs. But it’s our capabilities that really set us apart. We have invested in the equipment, systems, software and subject matter ... View more
