Dealer Development & Support Representative- Canada
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About Aventon
Aventon is an electric bicycle company that is passionate about creating high-quality stylish and affordable ebikes. We believe that e-bikes have the potential to revolutionize transportation and make it more accessible for everyone. Aventon is committed to providing our customers with the best possible riding experience and we are always looking for ways to improve our products and services.
Position Summary
The Dealer Development & Support Representative is responsible is responsible for growing Aventons dealer network in Canada while ensuring existing partners receive exceptional support across sales fulfillment shipping and warranty needs. This role manages inbound and outbound lead generation brings new retailers into the Aventon ecosystem and maintains strong ongoing relationships with assigned partner shops.
You will act as both a growth driver (identifying qualifying and onboarding new dealers) and a relationship manager (supporting orders tracking fulfillment handling warranty requests and maximizing dealer performance). This role sits at the front line for B2B sales in Canada creating a seamless and revenue-generating partner experience.
Dealer Acquisition & Business Development
- Manage inbound and outbound dealer leads across bike shops sporting goods retailers and specialty retail channels.
- Conduct outbound prospecting via phone email and other outreach methods to identify and qualify high-potential partners.
- Present Aventons value proposition and convert qualified prospects into onboarded retail partners.
- Serve as the initial point of contact for prospective dealers and guide them through the early stages of the sales funnel.
- Support special projects related to dealer expansion promotions and territory growth initiatives.
Account Management & Dealer Support
- Build and maintain strong relationships with assigned dealer accounts.
- Support dealers through onboarding ordering returns and warranty processes.
- Proactively engage dealers to understand needs forecast demand and drive reorder activity.
- Provide product knowledge and sales support to help dealers effectively merchandise and sell Aventon products.
- Partner with Field Sales Representatives to align on territories account performance and growth opportunities.
Revenue & Performance
- Meet or exceed monthly quarterly and annual sales and performance targets.
- Track account performance and develop strategies to increase reorder volume and dealer engagement.
- Share dealer feedback with Sales Leadership to support process improvements and product planning.
Order Fulfillment & Warranty Support
- Enter dealer orders and monitor progress through fulfillment and delivery.
- Assist with shipping inquiries delays and logistics issues.
- Support warranty claims and product-related troubleshooting.
- Ensure timely accurate and professional communication across all dealer interactions.
Required Qualifications
- Experience in sales retail or customer service; business development experience.
- Strong verbal communication skills with comfort in frequent phone-based outreach.
- Strong written communication skills and attention to detail.
- Comfortable using CRM systems spreadsheets and standard business tools.
- Strong organizational skills with a proactive problem-solving mindset.
- Ability to manage both outbound prospecting and ongoing account relationships.
Desired Qualifications
- Experience working with Zendesk or a comparable CRM/support tool.
- Knowledge of e-bikes bicycles or mobility products.
- Experience supporting retail partners dealer networks or B2B channels.
- Prior experience in a growing or high-volume sales environment
Keys to Success:
- DATA DRIVEN you thrive on data and use it to guide your decision making recommendations and priorities.
- NIMBLE you can work in ambiguity and are committed to helping Aventon level up. You can shift perspectives priorities and deadlines.
- RESILIENT you dont shy away from a challenge and take every opportunity to learn and grow. Youre accountable can admit when youre wrong and can come back to the table after a hard day to keep working toward our desired future.
- SOLUTIONS ORIENTED / SOLUTIONIZED you can identify the problem and find a solution for it. You strive for continuous improvement and arent afraid to speak up about what is working and what isnt.
- ENGAGED you love the work love the product and believe in the mission. If you dont connect with something about Avant Sports this probably isnt the place for you.
$48000 - $58000 a year
EQUAL EMPLOYMENT OPPORTUNITY:
Ride Aventon Inc. (the Company or Aventon) is proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Aventon is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability please email our Human Resources atemailprotected.
This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of the Employer.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Apple Numbers
- Door-to-Door Experience
- OEM
- Dealership Experience
- Predictive Analytics
- Math
- Regulatory Reporting
- Auto Service Management
- CRM Software
- negotiation
- Contracts
About Company
Discover best-in-class ebikes by Aventon. ✅ 1,000+ authorized service dealers & test rides ✅ 2-year warranty ✅ Fast & free shipping over $100 ✅ Explore premium electric bikes, accessories, & more. ✅ Ride more. Be happy.
