• Location: This is a fully remote role open to candidates across Canada except Quebec. If youre located in the Vancouver BC Lower Mainland you can choose to work remotely on-site at our Surrey headquarters or in a hybrid arrangement.
• Compensation: Annual base salary: $107100 to $122000 CAD plus eligibility for a profit-sharing bonus.
  This salary range reflects our reasonable estimate for the role. Final compensation may vary based on your experience qualifications and other relevant factors.
• Additional Requirements: Employment is subject to successful completion of reference checks and a Canadian criminal background check.

Please submit your resume and cover letter in PDF format.

In your cover letter feel free to include:

• Why youre interested in joining Safe Software.
• How your background or potential aligns with the role even if you dont meet every requirement.

Integration & Automation Developer III

As a member of the Service Enablement Team you will design develop and maintain integration and automation services that support internal collaboration and operational efficiency at Safe Software. You will take ownership of critical systems including integrations between help desk software and issue tracking systems Customer Success Management (CSM) platforms and product discovery tools and automation pipelines that transform internal work items and metadata into externally published documentation and customer-facing content.

You will also contribute to AI-driven automation initiatives such as an AI-assisted triage system for work items which helps automate classification and routing decisions and improves cross-team visibility.

This is a hands-on integration and automation role for someone who enjoys working with APIs event-driven workflows and service pipelines across modern cloud and SaaS platforms.
We welcome applicants from diverse backgrounds. Even if you dont meet every listed qualification we encourage you to apply. We value curiosity problem-solving and a willingness to learn.

About The Team

The Service Enablement Team (SET) is part of the Information Services department. We integrate data tools and processes to drive innovation collaboration and efficiency. Our systems connect departments and automate routine workflows enabling Safe Software to scale effectively.

Our projects support nearly every part of the organization from Customer Success to Product Development. We are a remote-first team distributed across Canada and we value clarity collaboration and continuous improvement.

What Youll Be Doing

As an Integration & Automation Developer III you will:

• Develop and maintain cross-platform integrations between systems such as Jira Zendesk Gainsight and other SaaS platforms.
• Support and enhance key automation pipelines that transform internal metadata into customer-facing content.
• Contribute to AI-driven automation initiatives including intelligent triage enrichment and routing of Jira work items using LLM-based systems.
• Modernize legacy systems by refactoring code improving observability and transitioning fragile processes into robust automated services.
• Monitor and troubleshoot integration pipelines ensuring system reliability and proactively resolving issues.
• Collaborate with cross-functional stakeholders to design scalable and maintainable technical solutions.

Qualifications Skills and Competencies

At Safe Software we welcome diverse backgrounds and experiences. While not all candidates will have everything listed the most successful candidates will bring many of the following:

What Were Looking For:

• Experience building integration services automation scripts or system workflows using or Python.
• Strong experience working with REST APIs webhooks and event-driven integrations between cloud-based systems.
• Experience deploying and operating automation or integration services in cloud environments such as AWS Lambda API Gateway ECS or similar serverless or container-based platforms.

• Experience integrating LLM-based services (e.g. the OpenAI API or similar) into automation workflows for decision-making and enrichment applied to tasks like classification enrichment summarization or routing within automated workflows.

• Familiarity with CI/CD pipelines and version control tools such as Git GitHub Actions or Jenkins.

• Ability to monitor troubleshoot and maintain production automation systems including logging alerting and observability.

• Strong communication and collaboration skills with the ability to work effectively across technical and non-technical teams.

• Typically 35 years of experience in integration automation or systems-focused development roles.

Nice to Have:

• Experience integrating with SaaS APIs such as Jira Zendesk Gainsight or similar systems.
• Familiarity with Postman for API testing and debugging.
• Working knowledge of TypeScript SQL or FME.
• Exposure to tools like OpenAI LangChain or vector databases (e.g. Pinecone Weaviate pgvector).
• Experience refactoring or modernizing legacy integrations or data pipelines.
  
  

What You Can Expect

When you choose a career with Safe Software youre also choosing

• Meaningful Work:Make a profound impact across our business workplace and data integration product.
• A Supportive Environment:Feel empowered to share your ideas and implement them with high autonomy and team support.
• Social Responsibility:Become part of a team that findsmeaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
• Learning & Career Development:We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
• Flexible Working Hours:Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want and how you want to.
• Work-Life Balance:Theres no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge plus an additional paid 6 seasonal days off per year.
• Health & Wellness:Extended health dental health or lifestyle spending and counseling benefits from day 1. Thats right no waiting period.
• Family is important:We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
• Shared Success:Share in Safes success with our bi-annual profit sharing and RRSP/TFSA matching program.
• An Accessible Commute:Regardless of your commute method were located close to public transit and provide complimentary parking and bike storage for our team!

About Safe Software

Safe Software transforms organizations with FME the only All-Data Any-AI Enterprise Integration Platform connecting all your data anywhere at any velocity. With over 30 years of expertise and 25000 enterprise customers across 125 countries we simplify your data journey wherever it leads.

Founded in 1993 Safe isheadquartered in Surrey BCwith over 200 team members and counting. Were always looking for talented individuals withdiverse backgroundswho are determined to learn and grow. Are you ready to join the team

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race gender identity or expression sexual orientation age ability disability national or ethnic origin political belief religion or family status. Should you require accommodations during the recruitment process please contact.

For more information on how we protect your privacy please see our policy. If you have questions about this process please contact us at .