Senior Maintenance Supervisor

Job Description

Job Title: Senior Maintenance Supervisor
Location:Phoenix Metro

Summary of Responsibilities:

The senior maintenance supervisor is primarily responsible for the day-to-day maintenance operations and physical upkeep of the assigned property or properties and for ensuring that the property or properties are compliant with the Avenue5 policies and addition to all local state and federal regulations. This position is responsible for ensuring compliance with the companys risk management program. This role also has financial responsibilities for contributing towards and adhering to the property budget.

Primary Responsibilities and Objectives:

Work with the maintenance team to ensure daily maintenance tasks such as service requests and unit make-ready standards are met

Review and track the progress of service requests and identify chronic maintenance issues

Respond to maintenance-related issues promptly as outlined in Avenue5 policy and practices document while maintaining a professional demeanor

Perform various maintenance functions including repairs to the following: electrical plumbing appliances flooring carpentry HVAC and grounds maintenance as dictated by state guidelines

May perform general carpentry duties such as wallboard repair countertop/cabinet replacement finish carpentry window/glass repair and ceramic tile repair

May perform various proactive preventative maintenance including siding painting lighting sprinkler pool golf cart elevator and more

Responsible for work order systems accuracy by verifying all orders are completed promptly to company standards and the residents satisfaction

Daily inspection of the property grounds buildings and common area amenities to maintain safety and cleanliness standards and to identify issues requiring maintenance repair or replacement

Oversee and assist with the management of property emergencies such as snow and other inclement weather emergencies fires and floods

Promptly communicate with the maintenance team and property manager concerning all maintenance issues at the property

Observe and promote safety and risk management per local federal state and company rules and regulations

Help monitor response times for emergency on-call/ after-hours maintenance assignments and address issues as needed. May participate in on-call rotation as necessary

Promote customer satisfaction by maintaining the highest standards of cleanliness and curb appeal and always interact courteously and professionally with current and potential residents

Foster a positive active and collaborative relationship with residents other properties and associated agencies

Conduct pre-move-in and post-move-out apartment inspections and ensure timely completion of quality unit turns

Act as a mentor to the maintenance team

Always maintain a professional demeanor and appearance promoting the same to the entire team

Responsible for the administration of the company risk management program

Complete special projects as assigned by management

Promptly communicate with the property manager concerning maintenance issues at the property

Solicit suppliers and contractors when work is necessary and monitor that they are compliant according to company policy

Work with the property manager to ensure the team and the property are compliant with company ownership state and federal policies and standards

Walk property weekly with property leadership to collaborate on property challenges and operations

Responsible for ensuring maintenance costs remain within the allotted property budget and providing input on expenses for future budgets

Perform other duties as assigned

Education and Experience:

High school diploma or equivalent is required

At least five years of experience in the property management industry or directly related field

Possess general maintenance and carpentry skills

Skills and Requirements:

Ability to read write and understand English

Ability to use general office equipment such as telephone fax machine printer copier and key track system

Excellent customer service and interpersonal skills with the ability to relate to others

Strong organizational and time-management skills

Ability to multi-task

Ability to perform basic mathematical functions

Ability to cope with and defuse situations involving angry or difficult people

Ability to maintain confidentiality

Must maintain a professional appearance and comply with the prescribed uniform policy

Must maintain a valid drivers license clean driving record and current auto insurance is required

Must comply with all safety requirements

Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses if assigned

Scheduling:

Required to maintain a regular schedule which may require working outside business hours weekends and non-traditional holidays

May be required to be on-call and assist during property staff deficiencies

Environment:

Exposure to an environment typically found in a multifamily community

Exposure to hot cold wet humid or windy conditions

Exposure to noise vibrations and atmospheric conditions as well as working in confined or restricted spaces

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include but are not limited to:

Ability to lift push and pull up to 100 pounds

Ability to work with arms raised overhead

Ability to move up and down stairs and ladders

Ability to remain stationary move around reach and position oneself as needed for extended periods of time

Ability to bend at the waist and knees to lift boxes appliances furniture shovel show etc.

Ability to tolerate extreme climate changes dependent on the season and location

Ability to tolerate repetitive motion with body extremities including hand knees wrist hips feet etc.

Ability to travel on all forms of public transportation (e.g. airplanes trains rental cars etc.)

Ability to communicate and express or exchange ideas with others as well as those activities in which they must convey detailed or important instructions to other workers accurately loudly or quickly

Ability to perceive the nature of sounds at normal speaking levels including the ability to receive detailed information through oral communication and to make the discriminations in sound

Visual requirements including color depth perception and field vision

Ability to compare copy coordinate synthesize negotiate communicate and instruct

Ability to tolerate stressful situations

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity:

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status sexual orientation gender identity or expression marital status genetic information or any other characteristic protected by law.