Program Manager Enterprise Systems

Vancouver - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Who we are:

For over 25 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. Its a place where you can genuinely make an impact and be recognized for it.

We believe great businesses thrive on diversity inclusion and the contributions of all employees. To that end we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other completely free of barriers.

Your role:

The Enterprise Systems group is responsible for maintaining the Companys Enterprise software applications i.e. Finance and Accounting Banking Analytics CRM Customer Portal and others. They ensure internal applications address important stakeholder/customer problems and opportunities that aid in core business functions.

The Enterprise Systems Program Manager plays a pivotal role in supporting the implementation of complex software application projects. They will have the opportunity to work with cross-company stakeholders and affect significant organizational change. Project activities include a mix of internal development configuration operations and third party provider implementation activities.

In addition to managing cross-team initiatives this role provides structure coaching and day-to-day guidance for two Project Managers delivering work within the Enterprise Systems portfolio.

The Program Manager facilitates processes and supports program execution escalates impediments manages risk and helps drive program-level continuous improvement. The Program Manager must allocate and optimize resources across all of the constituent projects as well as any additional work that is required. They must have the ability to creatively define the project pacing and obtain incremental benefits before the program is complete.

Your responsibilities:

Take the lead from a project planning and coordination perspective for the delivery of one or more larger cross-team initiatives. This will include working with Enterprise Systems teams on scope third parties on delivery approach and phasing and dependent Company teams on work inputs.
Provide structure direction and clear priorities for two Project Managers ensuring their projects follow consistent planning execution and reporting practices.
Coach and mentor Project Managers through regular touchpoints helping them navigate risks stakeholder expectations and cross-team dependencies.
Working with Enterprise Systems teams and third parties compile work estimates and planning assumptions. Socialize overall target milestones per initiative based on work estimates and assumptions.
Identify and coordinate dependencies throughout the implementation life cycle and track key project gates (including stakeholder architectural and security reviews) to completion.
Work closely with third parties and project teams to ensure system readiness and effective alignment/co-ordination across teams for user acceptance testing and integration testing refining the approach taken as the company increases agility through the various testing and project phases.
Work with colleagues and third parties and key stakeholders to actively remove any obstacles blocking progress and ensure releases and initiatives and projects are tracking toschedule escalating to engineering management or senior program management as appropriate.
Proactively identify and manage delivery issues and risks in accordance with Global Relays risk management framework.
Track progress against target completion dates of projects and initiatives using Jira and other tools; work with component teams and senior program management to resolve any issues which impact plans.
Report on progressat the appropriate meetings (project-specific and company-wide) in accordance with Global Relays project and program management framework.
Acquire a high level understanding of the design business logic and conceptual architecture of the relevant enterprise software and become a subject matter expert (sufficient to support effective project delivery) for priority initiatives and projects.
Be a champion for process improvements including those which will improve project predictability; identify opportunities to streamline and provide visibility into critical cross-component delivery activities.
Provide guidance and assistance in resolving issues and removing roadblocks.

About you:

A degreeor equivalentin engineering computer science or other technical field
Experience which includes 3 years of Enterprise Applications domain and/or SaaS systems i.e. FIN/ACCT HR CRM (as a Program Manager or equivalent role) including planning monitoring managing risks and issues and reporting on project status.
Experience of project delivery using Agile Scrum and hybrid development and implementation methodologies.
Experience with driving cross-team initiatives and collaborating with stakeholders across the organization including working with remote teams
Experience providing guidance or mentorship to Project Managers or project teams including establishing ways of working and delivery standards.
Ability to communicate effectively with both technical and non-technical individuals
Strong organizational planning stakeholder management and documentation skills

Nice to have:

One or more agile/project management qualifications e.g. Project Management Professional (PMP) Prince2 Practitioner
Experience with data migration projects or activities.
Experience with Salesforce Experience Cloud Service Cloud Contract Price Quote Netsuite Financials/HR and/or Zone Billing is a plus.

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbias pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise skills education and professional background.

The range below reflects the expected annual base salary which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy culture and values. We aim to foster an inspiring work environment and support employees work-life rhythms. We provide a comprehensive extended health benefits program including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days which increase based on tenure. Other benefits include: Paid sick days maternity/parental enhancement program bonus and an RRSP contribution matching program.

For Vancouver-based employees we provide a subsidized meal program courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$110000$135000 CAD

What you can expect:

At Global Relay theres no ceiling to what you can achieve. Its the land of opportunity for the energetic the intelligent the driven. Youll receive the mentoring coaching and support you need to reach your career goals. Youll be part of a culture that breeds creativity and rewards perseverance and hard work. And youll be working alongside smart talented individuals from diverse backgrounds with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity equity and inclusion.

We seek to ensure reasonable adjustments accommodations and personal time are tailored to meet the unique needs of every individual.

To learn more about our business culture and community involvement visit .

Required Experience:

Manager

Who we are:For over 25 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions. We securely capture and preserve the communications data of the worlds most highly regulated firms giving them gre...