Program Manager Key Accounts

I. Job Summary
Generates revenue growth by utilizing a consultative selling approach in the retention of current WM major accounts. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies utilizing strong negotiation efforts to preserve business and securing contract agreements from previously non-contracted customers.

II. Essential Duties and Responsibilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Serve as the primary point of contact for assigned Key Accounts across Healthcare Oil & Gas Defense Small Public Sector Municipal and Large Retail/Grocery segments and other segmants primarily operating within RFP/RFQ and contract-driven environments.
• Manage the end-to-end RFP/RFQ process including reviewing requirements coordinating internal stakeholders (Sales Operations Dispatch Pricing Legal Sustainability) facilitating internal working sessions autonomously and submitting compliant accurate responses.
• Partner closely with Legal to review contract terms exceptions and compliance requirements.
• Maintain strong administrative ownership of assigned accounts including:
  • Managing contracts renewals pricing and service details
  • Booking meetings and coordinating internal and customer-facing sessions
  • Resolving service issues billing discrepancies and system errors
• Utilize Employee Console MAS Salesforce and Elements to maintain accurate customer records track contracts and renewals document interactions and support internal reporting.
• Act as a key internal coordinator building effective working relationships with Operations Dispatch Sales Managers and support teams across Canada to ensure service delivery aligns with contractual commitments.
• Identify opportunities to optimize and grow internal portfolios including service efficiencies renewal strategies and recommendations aligned with sustainability initiatives.
• Communicate regularly with customers via phone email and virtual meetings; attend on-site visits infrequently as required.

III. Supervisory Responsibilities
This job has no supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelors Degree (accredited) in Sales Marketing Business Administration or similar area of study or in lieu of degree High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Experience: Two (2) years of relationship management experience in environmental waste or related service industry (in addition to education requirement).

B. Certificates Licenses Registrations or Other Requirements

• None required.

C. Other Knowledge Skills or Abilities

• RFP/RFQ-driven and compliance-based customer environments including public sector healthcare and regulated industries
• Contract management renewals and service-level obligations
• Internal operational workflows across Operations Dispatch Billing and Sales support
• Internal systems: Employee Console MAS Salesforce and Elements
• Strong administrative organizational and time-management skills
• Clear written and verbal communication for proposals documentation and customer correspondence
• Proficiency in Excel and PowerPoint for analysis and presentations
• Ability to succeed in a process-driven non-relationship-based environment
• Ability to manage high volumes of detailed transactional work accurately
• Ability to work independently with consistent follow-through
• Bilingual (French & English) preferred but opened to unilingual English based on location and experience - For Quebec Applicants: We require a bilingual speaking program manager because this role requires frequent interactions and communications with employees customers and others who are located outside of Quebec.

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Valid drivers license reliable transportation carrying the required amount of insurance as outlined by the company;
• Normal setting for this job is an office setting will require travel to field locations.

The expected base pay range for this office position is $80000 - 110000$ . This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidates relevant experience education training certifications qualifications and work location. This position is for an existing addition this position is eligible for bonus.

Benefits
At Waste Management each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on RRSP and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for please click Apply.