At Your Service Agent Telephone Operator Full Time Park Lane

LONDON MARRIOTT HOTEL PARK LANE WHERE BOUTIQUE SERVICE BEGINS ON PARK LANE

Experience unmatched sophistication in Mayfair at London Marriott Hotel Park Lane. Perfectly placed in the city centre our 5-star hotel welcomes you with bespoke luxury amenities and close proximity to some of Londons most famous attractions. Intuitively designed accommodation is infused with boutique-inspired touches and offers plush bedding marble bathrooms and 24-hour room service. Some rooms showcase breath-taking views of Hyde Park. Settle in for a meal Afternoon Tea or evening cocktails at Lanes of London or maintain your health at The Club at Park Lane our fitness centre featuring an indoor pool steam rooms massage services and a modern gym. Our light-filled venues superior planning and world-class catering services make us a superb choice for hosting impressive business meetings social events and more. When its time to explore London youll find the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. We are part of Marriott International the worlds leading award winning hospitality company with more than 7000 properties across 130 countries and territories your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for an At Your Service Agent Telephone Operator Full Timeto join our five-star luxurious boutique hotel. Have fun working alongside a fantastic team and enjoy a world where career progression opportunities and world class training is available to enjoy crafting bespoke experiences for you.

ARE YOU ELIGIBLE TO WORK IN THE UK

A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting this website SUMMARY

Answer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices. Operate telephone switchboard process guest requests for wake-up calls and connecting and directing calls to the appropriate extension. Receive record and relay messages accurately. Log all guest requests or issues into computer contact appropriate individual or department (e.g. Bellperson Housekeeping) and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features property amenities and local areas of interest. May process room service orders answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

SKILLS EXPERIENCE AND QUALIFICATIONS

Experience:

• Previous experience working within a 5* hotel or similar environment preferred

Skills and Knowledge:

• Strong customer and associate relation skills
• Ability to learn processes and procedures quickly
• Good problem-solving and interpersonal skills
• Strong communication skills (verbal listening writing)
• Good decision making skills
• Good computer skills
• Good telephone etiquette
• Strong organizational skills

Education or Certification:

• High school diploma/G.E.D. equivalent
• Good command of the English language essential

WHAT WE CAN OFFER YOU

Proudly ranked among the Top 5 Hotels in London in the Condé Nast Readers Choice Awards 2025

A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.

FINANCIAL WELLNESS

• Competitive salary package
• 28days holiday including bank holidays increasing to a maximum of 35 days
• Accommodation Service Charge upon successful completion of probation
• Season ticket loans
• Discounted room rates for you & friends and family - why not we are after all the largest hotel company in the world!
• 50% discount in Lanes of London
• Recommend a friend scheme
• Complimentary dry cleaning - we do like to make an impression!
• Competitive car lease schemes
• Access to major high street discounts so you can treat your friends and family

CAREER GROWTH AND PROFESSIONAL ADVANCEMENT

• World-class international career opportunities within Marriott hotels tailored to your specific needs
• Professional learning and development opportunities - because a fulfilling career is so much more rewarding
• Tuition aid
• Unlock access to world-class trainers and elevate your potential
• Exclusive access to the worlds leading management minds

HEALTH WELLBEING AND SOCIAL IMPACT

• Complimentary meals on duty
• Eye care vouchers
• Cycle to work scheme
• Creative workshops
• Support volunteer programmes like Magic Breakfast
• Community activities like canal cleaning volunteering at farms plogging and much more
• Plant a tree

RECOGNITION AND THE SOCIAL SCENE

• Annual parties Christmas lunches summer BBQs and Easter celebrations
• Length of service rewards and invitations to recognition events
• Monthly/yearly recognition schemes
• Recognising personal milestones new baby wedding birthdays and anniversaries

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.