Director, Business Delivery

Job Summary
The Director Business Delivery leads the Business Analyst team establishing enterprise-wide business analysis capabilities for Retail Shared Services Finance Liabilities and Investments. This role is accountable for implementing industry-leading BA practices ensuring business readiness and driving successful delivery of strategic initiatives.

This position oversees production issue resolution requirements problem-solving manual process support and analysis of financial data related to products operations business performance and investments. This role serves in project leadership roles driving execution excellence while ensuring operational readiness through comprehensive business analysis requirements documentation and strategic collaboration with business partners.

Duties and Responsibilities
Strategic Leadership and Vision
Develop and execute a clear vision and strategic direction for the Business Analyst team aligning objectives with enterprise goals and business readiness priorities
Using industry leading best practices install champion and continuously improve business analysis competency and support for Retail Shared Services Finance Liabilities and Investments.
Demonstrate value and ROI of centralized analyst support to stakeholders
Ensure equitable resource allocation and prioritization across competing business demands
Develop and establish governance framework and performance metrics for shared services delivery
Lead organizational change management initiatives to ensure smooth transitions and business continuity
Serve as liaison between Retail Shared Services Finance Liabilities and Investments and IT for business intent discussions.
Establish quality assurance standards for business analysis deliverables
Ensure compliance with organizational standards and regulation
Ensure business integration and readiness across all business initiatives products and processes for Retail Shared Services Finance Liabilities and Investments.
Oversee the development and maintenance of comprehensive business documentation and knowledge management systems

Team Leadership and Development
Lead coach and mentor the Business Analyst team providing guidance on priorities work pipeline management and optimal team structure
Manage and develop team managers providing director-level support and strategic oversight
Create professional growth plans remove barriers and advocate for team development opportunities
Foster an environment of excellence collaboration and continuous improvement where team members can succeed and thrive
Build and maintain a high-performing team capable of supporting diverse business needs

Project and Product Delivery Leadership
Oversee business analysis within multiple complex projects and initiatives simultaneously across the enterprise
Ensure requirements are accurately gathered documented and validated
Monitor project progress identify risks and implement mitigation strategies
Approve requirements documentation business cases and feasibility studies
Lead cross-functional team coordinating business analysis activities across the delivery lifecycle
Ensure business requirements are clearly documented validated and translated into actionable deliverables
Oversee testing strategies execution and sign-off to ensure quality and compliance
Manage stakeholder expectations and communications throughout the delivery process
Facilitate alignment between business needs and technical capabilities

Experience and Education Requirements
Bachelors degree (preferred in Business Administration Mathematics Actuarial Science or related technical field)
8 years progressively more responsible experience in the financial services industry with a concentration on life insurance and annuity products.
5 years of demonstrated leadership experience managing business analyst teams
Life insurance and/or annuity product knowledge (preference for Indexed UL and Fixed Indexed Annuity experience)
Experience with Agile Waterfall and hybrid project delivery methodologies
Extensive experience with project delivery and product implementation methodologies

Knowledge Skills & Abilities
Strategic thinking vision-setting and executive presence with ability to influence across all organizational levels
Team building talent development and change leadership capabilities
Advanced business analysis methodologies (BABOK Agile BA) including requirements gathering documentation testing strategy and quality assurance
Process mapping workflow optimization data analysis and metrics development
Cross-functional stakeholder management and proven project/program management experience
Business case development ROI analysis risk management and mitigation strategies
Vendor and third-party relationship management with regulatory and compliance understanding
Excellent verbal and written communication skills with proven experience presenting to senior leadership
Ability to translate complex concepts into actionable insights with strong facilitation and negotiation skills
Results-oriented with high degree of cross-functional business insight
Ability to thrive in fast-paced dynamic environments with flexibility to adapt to changing priorities
Strong organizational and time management skills with collaborative mindset
Proficient in Microsoft Office Applications and business analysis tools

Other Requirements
Perform other functions duties and projects as assigned
Strong business acumen with ability to understand enterprise-wide impacts and interdependencies.
Regular and punctual attendance
Ability to travel up to 10% or Some travel required (less than 10%)

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