Marketing Rep, Caesars Rewards-Full Time or Part Time (Evenings)

• Provide direction and guidance to Total Reward staff to ensure superior and timely service.

• Interact with guests throughout the casino to increase awareness and utilization of Harrahs Total Rewards program and benefits.

• Provide service and technical training to Total Rewards staff.

• Monitor and adjust schedules to ensure appropriate staffing level/coverage is maintained.

• Issues new and replacement Total Rewards Cards to guests.

• Assists guest with all data integrity account issues; to include combined accounts out of sync mail files suspended accounts pin creation changes and resets returned mail and research all account discrepancies and inquiries regarding tracked play and coupons.

• Prohibited from adding points to players accounts.

• Performs all routine opening/closing responsibilities.

• Manages customer lines and sign messages.

• Resolves guest/host conflict.

• Facilitates communication between the Total Rewards department and other departments.

• Authorizes Total Rewards comps in excess of $500.

Ensure compliance with internal regulations and Missouri Gaming Commission regulations

High School communication and organizational skills. Must be able to type 30 - 35 word per minute. Previous computer skills preferred. Must enjoy working with the public. Displayed leadership experience working in a customer service position.

Physical Requirements:

This position may require long periods of sitting standing. Must be able to lift up to 40 pounds on an occasional basis reach above head occasionally bend below knee level occasionally and rotate torso be able to read write and understand basic English.

Licensing and Certification Required:

Employees may be required to obtain a Missouri Gaming Commission initial license is paid for by the employee through payroll deduction. All subsequent renewals for the license are paid by Harrahs North Kansas City.

DISCLAIMER:
This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).