Desktop Support Engineer

Columbus, NE - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Germain Motor Company

Desktop Support Engineer

Columbus OH

At Germain our mission is to attract develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason one customer at a time.

As a Desktop Support Engineer you will provide hands-on technical support for our Columbus-area dealerships and assists other rooftops via remote ticket support when local demand allows. This role focuses on resolving day-to-day user issues provisioning devices and accounts for new hires and keeping dealership operations running smoothly.

Responsibilities:

Provide on-site support for Sales Service Parts F&I Accounting and administrative teams.
Troubleshoot Windows 10/11 printers/scanners browsers Microsoft 365 apps (Outlook Teams OneDrive) and dealership applications.
Resolve and document help desk tickets; prioritize based on operational impact (e.g. service drive down F&I outage access issues).
Provision and set up laptops/desktops for new hires and replacements (imaging/Autopilot/Intune enrollment standard apps updates).
Deliver a white-glove onboarding experience: device ready access working core apps configured before day one.
Support identity/access issues (password resets MFA enrollment conditional access prompts) following established processes.
Perform basic connectivity troubleshooting (wired/wireless) and escalate network changes as needed (office moves device swaps new drops/ports Wi-Fi coverage issues) then confirm completion with end users.
Create/update simple documentation and known fixes to reduce repeat issues and improve consistency.

Requirements:

2 years of desktop support / help desk experience (or equivalent).
Strong Windows troubleshooting skills (hardware drivers profiles performance printing).
Experience supporting Microsoft 365 and common endpoint/access workflows (passwords MFA).
Working knowledge of basic networking concepts (DHCP/DNS Wi-Fi troubleshooting) and printer networking.
Clear communicator with strong customer service instincts; able to support non-technical users in a high-up time environment.
Full-time on-site in Columbus dealerships. Monthly travel to Louisville or Ann Arbor.
Ability to lift and move IT equipment up to 50 lbs (PCs monitors printers).
Occasional early/late coverage during outages or critical operational needs.

Preferred:

Experience with Intune/Autopilot and Entra ID (Azure AD) concepts.
Familiarity with Conditional Access and endpoint protection tooling (e.g. Defender).
Basic PowerShell for repeatable troubleshooting tasks.
Dealership retail or other operationally critical IT experience.
Experience supporting automotive dealership platforms including DMS and CRM systems (e.g. CDK Reynolds & Reynolds Tekion) and coordinating access/troubleshooting with vendor support as needed.

Germain Offers:

Comprehensive Coverage & Health Dental and Vision Insurance
401(k) Savings Plan with Employer Match
Paid Vacation/Company Holidays
Competitive Wage Plans
Ongoing Professional Development and Internal Promotions
Company Outings and Activities
Employee Discounts

Whether youre an industry veteran or looking to begin your career in the exciting fast-paced world of automotive retail well provide you with the tools training and opportunities to help you succeed.

For immediate consideration visit us at.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Required Experience:

Germain Motor CompanyDesktop Support EngineerColumbus OHAt Germain our mission is to attract develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason one customer at a time.As a Desktop Support Engineer you will provide hands-on technical support ...

Germain Motor Company

Desktop Support Engineer

Columbus OH

At Germain our mission is to attract develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason one customer at a time.

Responsibilities:

Provide on-site support for Sales Service Parts F&I Accounting and administrative teams.
Troubleshoot Windows 10/11 printers/scanners browsers Microsoft 365 apps (Outlook Teams OneDrive) and dealership applications.
Resolve and document help desk tickets; prioritize based on operational impact (e.g. service drive down F&I outage access issues).
Provision and set up laptops/desktops for new hires and replacements (imaging/Autopilot/Intune enrollment standard apps updates).
Deliver a white-glove onboarding experience: device ready access working core apps configured before day one.
Support identity/access issues (password resets MFA enrollment conditional access prompts) following established processes.
Perform basic connectivity troubleshooting (wired/wireless) and escalate network changes as needed (office moves device swaps new drops/ports Wi-Fi coverage issues) then confirm completion with end users.
Create/update simple documentation and known fixes to reduce repeat issues and improve consistency.

Requirements:

2 years of desktop support / help desk experience (or equivalent).
Strong Windows troubleshooting skills (hardware drivers profiles performance printing).
Experience supporting Microsoft 365 and common endpoint/access workflows (passwords MFA).
Working knowledge of basic networking concepts (DHCP/DNS Wi-Fi troubleshooting) and printer networking.
Clear communicator with strong customer service instincts; able to support non-technical users in a high-up time environment.
Full-time on-site in Columbus dealerships. Monthly travel to Louisville or Ann Arbor.
Ability to lift and move IT equipment up to 50 lbs (PCs monitors printers).
Occasional early/late coverage during outages or critical operational needs.

Preferred:

Experience with Intune/Autopilot and Entra ID (Azure AD) concepts.
Familiarity with Conditional Access and endpoint protection tooling (e.g. Defender).
Basic PowerShell for repeatable troubleshooting tasks.
Dealership retail or other operationally critical IT experience.
Experience supporting automotive dealership platforms including DMS and CRM systems (e.g. CDK Reynolds & Reynolds Tekion) and coordinating access/troubleshooting with vendor support as needed.

Germain Offers:

Comprehensive Coverage & Health Dental and Vision Insurance
401(k) Savings Plan with Employer Match
Paid Vacation/Company Holidays
Competitive Wage Plans
Ongoing Professional Development and Internal Promotions
Company Outings and Activities
Employee Discounts

Whether youre an industry veteran or looking to begin your career in the exciting fast-paced world of automotive retail well provide you with the tools training and opportunities to help you succeed.

For immediate consideration visit us at.

Required Experience:

Key Skills

Mac Os
Active Directory
Desktop Support
Computer Networking
Mobile Devices
Windows
Remote Access Software
SCCM
Help Desk
Operating Systems
Remedy
Troubleshooting

Apply Now

About Company

Germain Motor Company

Do you have a positive personality and a competitive spirit? Are you looking to expand your customer service experience? Are you a technician looking to advance...

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click