Specialist, Arena Operations

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Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker were empowering traders to take control of their financial destiny. How do we do it We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out NinjaTrader equips traders with award-winning software and brokerage services to navigate the worlds leading financial markets with confidence.

Our growth story is nothing short of exhilarating. Since 2003 NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading triumph. Through those efforts our user base has grown to over 2 million users and we have become the number one rated futures brokerage worldwide.

But were not stopping there. Were constantly evolving pushing boundaries and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools real-time support and a community of like-minded traders.

So why work at NinjaTrader Here youre not just part of a team; youre part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection professional development and employee recognition initiatives. Sounds too good to be trueTake it from our employees.

Join us as we redefine whats possible in trading advocate for our customers and continue our journey toward becoming the worlds top retail-focused trading platform in the world.

What youll do:

This role strengthens Arenas operational foundation by improving consistency and accuracy in competition execution supporting fulfillment and vendor workflows enhancing cross-team communication and ensuring every competition runs smoothly so traders receive a reliable high-quality experience.

In this role you will:

Arena Competition Execution (60%)

• Set up configure and launch Arena competitions including scheduling approvals and pre-launch validation
• Manage competition readiness: trader communications daily monitoring tracking issues and coordinating with partner teams
• Support recurring competitions and assist with larger events like Arena Cup
• Partner with Marketing to ensure timely delivery of creative assets email journeys and promotional visibility
• Track participation metrics trader engagement and support needs throughout each competition

Fulfillment & Vendor Coordination (20%)

• Process and reconcile payouts through the third-party fulfillment vendor
• Verify winner eligibility and payout accuracy using internal tools and competition data
• Maintain clean fulfillment logs resolve anomalies and coordinate with Finance to finalize payments
• Keep documentation and payout records organized and accessible for stakeholders

Cross-Functional Coordination (15%)

• Work with Customer Support Finance Product Marketing and Data to keep all stakeholders aligned on timing deliverables and trader communication needs
• Communicate updates clearly surface blockers early and keep teams informed as competitions progress
• Support retros and share operational insights that improve future competition execution

Reporting & Continuous Improvement (5%)

• Maintain accurate competition records and status trackers
• Prepare post-competition summaries and contribute to operational improvements and SOP updates
• Support data integrity efforts and coordinate with Data on reporting updates

What youll need:

• 24 years of operations program coordination events customer-facing technology or similar execution-heavy experience
• Familiarity with trading platforms market products or active trader workflows preferred but not required
• Strong follow-through accuracy and ability to manage competing deadlines
• Experience coordinating across teams (e.g. Marketing Product Finance Support)
• Comfortable using tools and data to verify accuracy track progress and surface issues
• Clear written and verbal communication skills
• Ability to work independently stay organized and problem-solve in fast-moving environments
• Must have worked in your current NinjaTrader position for at least 6 months

Bonus points for:

• Detail-oriented with a strong operational mindset
• Someone who enjoys owning repeatable processes and keeping execution clean and reliable
• Comfortable coordinating across teams and asking the right questions to move work forward
• Calm under pressure and energized by managing all the moving parts of live programs
• Curious about trader behavior and how competitions create engagement

Compensation:

The salary range for this role will be $60000.00 - $75000.00 addition this position will also receive an annual target bonus of 8%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

All offered compensation will be based on assessed experience and is subject to change at the offer stage.

Location:

This role is based in Chicago IL. We are not open to remote candidates for this role

Hybrid:

For Chicago-based employees we follow a hybrid work schedule: In-office Tuesday through Thursday with remote work on Mondays and addition to these weekly remote days we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

Our Core Benefits Include:

• Generous PTO
• 7 Paid Holidays Annually 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health Vision Dental Coverage
• Life and Disability Insurance Covered 100% by NinjaTrader

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.