Director of Clinical Services FT

Job Title: Director of Clinical Services
Industry: Healthcare / Health Services Social Services / Mental Health
Job Category: Medical / Health Therapy
Employment Type: Full-time
Seniority Level: Director

The Director of Clinical Services oversees all clinical programs for a behavioral health facility treating patients with mental health and substance use disorders. This role provides clinical and operational leadership to ensure high-quality patient-centered care effective program development and full regulatory compliance in alignment with the organization s mission and values.

• Provide strategic direction and clinical oversight to therapists social workers and other clinical staff ensuring coordinated multidisciplinary care.

• Oversee day-to-day clinical operations promoting efficiency collaboration between departments and a culture of accountability and continuous improvement.

• Serve as a core member of the facility leadership team making independent clinical decisions to support safe high-quality care.

• Partner with organizational leadership to align clinical services with corporate goals strategic initiatives and performance expectations.

• Develop implement and evaluate evidence-based clinical programs that address community needs in mental health and substance use treatment.

• Integrate evidence-based practices into treatment planning group and individual services and program design ensuring alignment with facility-wide goals.

• Lead initiatives to improve clinical outcomes patient satisfaction and efficiency of service delivery while optimizing available resources.

• Ensure compliance with federal state and local regulations and standards from accrediting bodies such as Joint Commission and CMS.

• Monitor clinical quality indicators documentation and performance metrics and implement corrective action plans when needed.

• Oversee clinical documentation standards and reporting to maintain accurate timely patient records and support audits and reviews.

• Ensure adherence to safety risk management and infection control policies across all clinical services.

• Supervise mentor and support clinical staff fostering professional growth competency and trauma-informed patient-centered practice.

• Provide or oversee clinical supervision ensuring staff are trained in and consistently applying evidence-based assessments measurement-based care and interventions.

• Conduct regular fidelity monitoring of clinical programming and groups identify areas of drift and provide targeted training to realign practice with evidence-based models.

• Manage hiring onboarding training and performance management processes for clinical staff including caseload review and utilization oversight.

• Coordinate required trainings and competency validation such as CPR de-escalation and other mandated certifications.

• Collaborate with facility leadership to align clinical services with hospital-wide initiatives operational goals and organizational values.

• Serve as a liaison between clinical staff administration and external partners ensuring clear communication and effective problem-solving.

• Engage with community organizations referral sources and healthcare providers to expand access to services and support business development and outreach.

• Oversee crisis intervention efforts case planning and care coordination for high-risk or complex cases.

• Maintain a limited caseload and provide on-site clinical coverage for programs when necessary.

• Develop and update operating policies and procedures to align with regulatory requirements and current standards of care.

• Prioritize patient safety address concerns and complaints and ensure issues are resolved in a timely patient-centered manner.

• Participate in an on-call leadership or clinical rotation as defined by facility needs.

• Support marketing education events and community presentations to strengthen relationships with referral sources and community partners.

• Master s degree in Social Work Psychology Counseling or a related behavioral health field required.

• Current independent state licensure (LCSW LPC LMFT or equivalent) required; fully licensed and no longer in need of clinical supervision.

• CPR and de-escalation certification required (may be obtained upon hire per facility policy).

• 5 7 years of progressive clinical leadership experience in behavioral health including supervision and program oversight.

• Demonstrated experience in clinical program development staff supervision and operational management in mental health and/or substance use settings.

• Working knowledge of Joint Commission CMS and other relevant regulatory and accreditation standards.

• Experience in an inpatient psychiatric or behavioral health hospital or residential treatment setting.

• Familiarity with performance improvement methodologies such as Lean Six Sigma or other quality improvement frameworks.

• Experience expanding or scaling clinical programs and supervising staff toward licensure.