Homefiniti Account Manager

ONeil Interactive is seeking a detail-oriented and proactive Homefiniti Account Manager to join our this role you will be instrumental in building strong client relationships and ensuring the successful delivery of website updates and ongoing client support for home builders running on Homefiniti ONeil Interactives proprietary high-performance website engine. This role requires exceptional organizational communication and problem-solving skills with a passion for delivering high-touch high-quality results in a fast-paced environment.

Experience working for a home builder or within the homebuilding industry is strongly preferred. However exceptionally qualified candidates without this experience are encouraged to apply.

Key Responsibilities

Establish maintain and strengthen relationships with our home builder clients serving as their primary point of contact and ensuring their explicit needs are met and their implicit needs are anticipated.

• Act as the primary point of contact guiding homebuilders through website maintenance upgrades and strategic enhancements.
• Monitor and triage support requests with speed professionalism and a problem-solved mindset.
• Collaborate with internal team members to assess the scope and provide estimates for client-requested website changes or enhancements.
• Coordinate the implementation of website updates from the initial discovery and request through launch.
• Translate client dreams into actionable tasks for our design and development teams providing clear direction and realistic timelines.
• Participate in the testing and quality assurance (QA) process to ensure we are delivering the best possible product to our clients.
• Manage and prioritize multiple clients and tasks effectively adapting to rapidly changing client needs and priorities.
• Serve as the first line of support and the go-to for our clients. Provide training answer questions and offer helpful guidance to ensure they feel confident and supported.

Qualifications

• Excellent organizational time-management and multitasking skills.
• Exceptional communication skills - precise humble and friendly.
• Detail-oriented with a focus on delivering high-quality results.
• Ability to thrive in a fast-paced dynamic environment and adapt to changing priorities.
• Proficiency in project management tools and software is preferred.
• Self-motivated and able to set priorities independently in a fast-paced environment.
• Demonstrated ability to thrive in a fully remote team setting with excellent digital communication and collaboration habits.

What We Offer

• Competitive salary commensurate with qualifications
• Quarterly bonus plan
• CareFirst BCBS health dental and vision insurance
• Employee Life/AD&D insurance
• Health & Dependent Care FSA
• 401(k) with company match
• Paid Holidays: 9-10 days/year
• Paid Time Off: 10 days/year (15 days/year after 12 months)
• Company supplied MacBook and all required software

Schedule & Location

• This is a full-time and fully remote position.
• Operating hours are 9:00 AM - 5:00 PM Eastern Monday through Friday.
• The ONeil Interactive office in Hunt Valley Maryland is open and available to all local employees that prefer an office environment.

• All team members are required to attend two in-person All Hands company meetings each year. These gatherings are typically held at our headquarters or another designated location and span two consecutive workdays. All travel lodging and meal expenses for these events are fully covered by ONeil Interactive.

About ONeil Interactive

For more than 15 years ONeil Interactive has been engineering memorable digital experiences for Americas leading home builders. Were a thriving team of digital innovators who partner with regional and national production buildersincluding several of the Top 20 builders in the countryto transform how they connect with home buyers online.