Sales Strategy Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Sales Strategy Manager

About the Role

We are seeking a highly strategic and analytically strong Sales Strategy Manager to lead the development deployment and optimization of core initiatives that drive performance across our global Direct Sales organization. This role sits at the intersection of strategy design program leadership and cross-functional executionresponsible for creating strategic programs and ensuring they deliver measurable sustained impact.

You will operate as a thought partner to Sales Leadership drive business-critical analyses architect scalable sales programs and oversee structured execution across multiple teams. This role requires excellent executive communication strong business judgment and the ability to independently lead complex high-visibility initiatives in a high-growth SaaS environment.

Key Responsibilities

Strategic Program Leadership

• Own end-to-end design and leadership of core Direct Sales programsfrom concept creation and modeling to launch optimization measurement and retirement.

• Facilitate strategic alignment with Sales Finance Operations and GTM leadership to ensure programs accelerate revenue outcomes and seller productivity.

• Establish program governance operating cadences KPIs communication plans and stakeholder alignment across global teams.

Analytics & Executive Insight

• Develop and present executive-level insights including performance analysis predictive modeling scenario planning and ROI measurement.

• Identify structural opportunities (e.g. segmentation productivity coverage prioritization) and build strategic recommendations to influence senior leadership decisions.

• Define and own the measurement framework for program success partnering with Revenue Intelligence on dashboards data quality and reporting enhancements.

Cross-Functional Execution & PMO Leadership

• Lead cross-functional project management for large-scale sales initiatives involving Sales Operations Finance Marketing Enablement Product and CS.

• Ensure launch readiness by coordinating training communications workflow design and system readiness.

• Champion continuous improvementdriving process modernization automation opportunities and operational agility and scalability across programs.

Strategic Projects & Change Leadership

• Own and deliver global cross-functional strategic projects that impact sales productivity and revenue acceleration (e.g. pilot designs territory strategy quota levers incentive mechanisms).

• Guide change management for new sales motions and programs ensuring adoption clarity and consistent execution across the field.

• Conduct post-launch evaluations and lead structured optimization cycles or sunsetting of legacy programs.

Qualifications

• 712 years in Sales Strategy Revenue Strategy Sales Operations or Management Consulting within a SaaS or high-growth environment.

• Demonstrated success designing launching and managing large-scale sales programs or strategic initiatives.

• Strong business acumen with deep understanding of SaaS sales motions pipeline dynamics forecasting and productivity drivers.

• Advanced analytical capabilityexpert in Excel/Sheets Salesforce and BI tools (Tableau Power BI).

• Exceptional executive presentation and communication skills; proven ability to influence senior leaders.

• Strong project management expertise with experience leading multi-workstream cross-functional initiatives.

• Bachelors degree in Business Finance Economics or related field (MBA or equivalent preferred).

Preferred Attributes

• Experience supporting global enterprise sales teams.

• Proven ability to operate autonomously set strategic direction and move initiatives from vision to execution.

• Skilled at navigating ambiguity building structure and driving clarity across complex projects.

• Passion for operational excellence analytics and scalable process design.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

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