Solution Architect

Mesa, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 9 days ago

Vacancies: 1 Vacancy

Job Summary

The Company

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977 weve been building an ecosystem of intuitive tools designed for public safety agencies forensic labs court systems schools and other institutions. Through purposeful integrations and a selective growth strategy we focus on improving workflows to help our customers achieve more efficient operations better service and more just outcomes.

Our teams are driven by innovation expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem youll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If youre passionate about making a meaningful difference wed love to hear from you.

About Versaterm Mindbase

Versaterm Mindbase is a cutting-edge mental wellness platform purpose-built for first responders. Our mission is to provide proactive confidential and continuous support for the mental and emotional health of public safety professional including law enforcement fire EMS and 911 communications.

Were growing quickly and are seeking passionate advocates to help bring this transformative solution to the agencies that need it most.

The Role

The Solution Architect for Versaterm Mindbase serves as the technical and solution expert throughout the sales process partnering closely with Sales Product and Customer Success teams. This role translates the complex mental wellness challenges facing public safety agencies into clear compelling solutions demonstrating how Mindbase delivers meaningful outcomes while maintaining confidentiality trust and operational integrity.

This role will play a critical role in discovery solution design product demonstrations and RFP/RFI responses ensuring agencies fully understand the value security and impact of the Mindbase platform.

This job posting is being used to fill an existing vacancy.

What Youll Do

Serve as the primary presales technical and solution expert for Versaterm Mindbase.
Lead discovery sessions with public safety agencies to understand mental wellness peer support leadership and operational needs.
Design and present tailored product demonstrations that clearly communicate Mindbases value to both technical and non-technical audiences.
Partner with Sales to develop solution strategies that align Mindbase capabilities with agency goals policies and cultural considerations.
Support RFP and RFI responses by providing accurate compelling technical security and compliance content.
Articulate Mindbases approach to confidentiality data security and trust; critical factors for first responder adoption.
Collaborate with Product Management to relay market feedback and influence roadmap priorities.
Assist in proof-of-concepts pilots and technical evaluations as needed.
Act as a trusted advisor to prospects reinforcing Versaterms commitment to human-centered public safety technology.

What You Bring

3 years of experience in presales solutions engineering or technical consulting roles.
Experience supporting SaaS platforms ideally within public safety healthcare GovTech or wellness-focused solutions.
Strong understanding of public safety environments (law enforcement fire EMS or 911) and their unique cultural and operational challenges.
Ability to communicate complex technical and data-driven concepts with empathy and clarity.
Experience contributing to RFP/RFI responses and procurement-driven sales cycles.
Comfort presenting to a wide range of stakeholders including command staff wellness leaders IT and executive leadership.
Passion for mental wellness mission-driven technology and improving outcomes for first responders.

Due to the nature of our work with public safety agencies this position requires compliance with the FBIs Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements please visit theFBIs CJIS Security Policy Resource Center.

Versaterm is committed to fair and equitable compensation that is competitive consistent and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors such as the successful candidates skills experience education training as well as internal equity market data and business addition to base salary and our comprehensive benefits offering some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.

Versaterm uses digital tools including AI to support early stages of recruitment but all hiring decisions are still made by use of AI is regularly reviewed to ensure alignment with our values ethical standards and legal requirements.

Versaterm is an equal opportunity employer and is committed to equity diversity inclusion and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information please contact.

Required Experience:

Staff IC

The CompanyVersaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977 weve been building an ecosystem of intuitive tools designed for public safety agencies forensic labs court systems schools and other institutions. Through purposef...