Practice Manager, Orthopedics

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

We are seeking an experienced Practice Manager to lead operations across two busy Orthopedic/Sports Medicine locations: 978 Worcester Street in Wellesley MA and 73 Guest Street in Brighton MA (Boston Landing). This leadership role is ideal for someone who thrives in a collaborative fast-paced healthcare environment and is passionate about improving access quality and patient experience!

The Practice Manager will oversee daily operations at Mass General Orthopedics within the Newton-Wellesley Ambulatory Care Center in Wellesley. This state-of-the-art facility features 32 exam rooms and provides comprehensive orthopedic services including Childrens Orthopedics Foot & Ankle Hand Surgery and both operative and non-operative Sports Medicine. This facility also features on-site imaging and a walk-in clinic staffed by orthopedic physician assistants surgeons and specialists from Mass General Brigham/Newton Wellesley Sports Medicine. The walk-in clinic at this location can assist with most orthopedic and sports medicine issues with X-rays bracing and casting being among the common services available.

Additionally this Practice Manager will oversee operations of the Orthopedic Walk-In located within the new Mass General Brigham Sports Medicine healthcare center at Boston Landing! This clinic provides physical examinations diagnostic imaging (including x-rays) and comprehensive evaluations to ensure fast accurate diagnosis and treatment.

The Wellesley clinic hours of operation are MondayFriday 8:00am5:00pm and the Walk-In is open Monday-Friday 8:00am-8:00pm and weekends 8:00am-1:00pm. Boston Landing Walk-In operating hours are Monday-Friday 10:00am-6:00pm and weekends 8:00am-1:00pm.

In collaboration with the Director of Operations Orthopedics the Practice Manager will be responsible for all aspects of site operations across these two sites and work collaboratively with administrative clinical and leadership teams to achieve operational and clinical care goals. Between the two locations there are approximately 20 full-time staff members (both clinical and non-clinical roles) 17 providers (8 MDs and 9 PAs) and we maintain a strong pool of per-diem staff to ensure flexible coverage when needed.

If youre a strategic hands-on leader who enjoys building strong teams and driving operational excellence this is an exciting opportunity to make a meaningful impact in world-class community-based orthopedic care!

Job Summary

Summary

Responsible for single-site practice or smaller multi-site practices (3 or more locations). Provides direct supervision of administrative and clinical support staff and operational duties and functions. As a member of the leadership team provides administrative cross coverage to manage staffing and/or operational issues.

Essential Functions
-Oversees the day-to-day administrative performance of secretarial and clinical support staff and manages staff schedules.
-Evaluates daily staffing needs and coordinates replacement of staff.
-Performs hiring orientation and evaluation of staff. Administers corrective action if appropriate.
-Assists in the career development of practice employees through ongoing coaching counseling and training.
-Ensures that all mandatory training is completed by staff and that HIPAA policies and procedures are adhered to by staff.
-Evaluates develops and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics to ensure optimal outcomes.
-Collaborates with practice leaders on the preparation of the practices annual budgets.
-Oversees the departments payroll including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures.

Education

• Bachelors Degree Related Field of Study required

This role can accept experience in lieu of a degree.

Experience

• Supervisory experience 5-7 years required

• Experience working in a healthcare environment 5-7 years required

Knowledge Skills and Abilities

• Strong understanding of Microsoft Office including Excel.

• Strong communication and organizational skills.

• Strong and proven leadership skills.

• Ability to work with staff of all levels.

• Excellent time management skills.

• Strong analytical and math skills.

• Knowledge of Accounting Principles physician billing and revenue cycle management.

• Ability to adapt to multiple and rapidly changing priorities and deadlines.

When hiring we take a people-first approach! We are seeking someone who is adaptable proactive and dynamic with proven success in practice operations and team leadership. Orthopedic experience is strongly preferred. This position requires an effective communicator who excels at building relationships motivating teams and aligning staff toward shared office and organizational goals.

Hybrid

978-980 Worcester Street

40

Regular

Day (United States of America)

Pay Range

$64708.80 - $94151.20/Annual

Grade

7

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

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