Onboarding Supervisor
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Job Location:
Hudson, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
About Leaf Home
At Leaf Home we turn complex home improvement projects and endless to-do lists into meaningful achievements. With more than half of homeowners concerned about the cost and effort of home maintenance we deliver remarkable end-to-end experiencesgetting the job done right at every step.
Trusted by more than one million homeowners across the U.S. and Canada Leaf Home is Americas largest direct-to-consumer full-service provider of branded home services and products. Our portfolio includes the patented LeafFilter gutter protection system recognized by Good Housekeeping Consumer Reports Angi Qualified Remodeler This Old House and other leading review platforms.
Our success is powered by extraordinary people. Through more than 250 regional sales and installation offices supported by field operations teams in New York and Hudson Ohio we deliver convenience quality and excellence at scale. Leaf Home is consistently named one of Inc. 5000s Fastest-Growing Private Companies and recognized nationally as a top employer.
Benefits include:Competitive compensation packages; fully paid medical dental and vision insurance; 401(k) with company match; paid time off and paid parental leave; individualized career development; on-demand lunch program; childcare assistance; gym membership; employee assistance programs (legal financial and counseling); employee discount marketplace; and employee resource groups including VetConnect DEI Committee and Womens Committee.
Position Summary
The Onboarding Supervisor is responsible for overseeing the onboarding experience for both employees and third-party independent contractors. This role owns the pre-hire onboarding process for W-2 and 1099 workers as well as post-hire onboarding support ensuring a consistent compliant and efficient experience at scale.
Key Responsibilities
Oversee the day-to-day execution of employee and independent contractor onboarding activities ensuring timely completion and a consistent onboarding experience.
Supervise coach and manage onboarding team members including performance feedback and corrective action when necessary.
Execute established onboarding workflows and communication campaigns to support new hires and contractors throughout the onboarding lifecycle.
Partner with hiring managers to confirm operational readiness prior to new hire start dates.
Track onboarding metrics identify trends or issues and escalate concerns to leadership as appropriate.
Support orientation sessions by ensuring materials systems access and logistics are prepared and delivered accurately.
Collaborate closely with HR IT HRIS Talent Acquisition and Learning & Development teams to resolve onboarding issues and ensure smooth handoffs.
Maintain and audit onboarding documentation to ensure accuracy compliance and alignment with approved standards.
Required Qualifications
EducationBachelors degree or an equivalent combination of education training and experience.
Experience
5 years of experience in employee onboarding within HR or Talent Acquisition preferably in an enterprise or high-volume environment.
Experience managing complex operational workflows involving multiple stakeholders and deadlines.
High-volume onboarding or processing experience.
Technical Skills
Proficiency with Microsoft Office Suite.
Must be legally authorized to work in the country of employment without sponsorship.
Preferred Qualifications
Prior people leadership or supervisory experience.
Experience using UKG or similar HRIS platforms.
Experience in the home improvement or field-based services industry.
Work Environment & Schedule
Travel: None required.
Work Location: Stationary.
Overtime: Additional or non-standard hours may be required (exempt role).
Physical Requirements
This role is primarily sedentary and requires extended periods of sitting typing and verbal communication. Occasional standing or walking may be required. No heavy lifting or exposure to hazardous conditions is expected.
Equal Opportunity & Inclusion
Leaf Home is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We recruit hire train and promote without regard to race color ancestry national origin gender identity or expression sexual orientation marital status religion age genetic information veteran status or disability in accordance with applicable laws.
Leaf Home is also committed to complying with the Americans with Disabilities Act. Reasonable accommodations are available throughout the hiring process. For assistance please contact .
Americans with Disabilities Act Statement and Contact
Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
At Leaf Home, we're dedicated to providing the absolute best in home solutions for each individual and each family we serve.
