Information Security Risk Facilitator

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Information Security Risk Facilitator

Reports To: Business Security Leader

Location: Remote within Brazil

Summary

The Information Security Risk Facilitator plays a critical role in the enterprise Information Security program driving the identification and remediation of vulnerabilities and ensuring the organizations operational resilience through business continuity and disaster recovery program support. Reporting to the Information Security Business Engagement Lead this position bridges technical depth with organizational influence to ensure security and resilience objectives are achieved.

Key Responsibilities

• Lead the facilitation and tracking of vulnerability remediation across diverse technology and business operations teams.

• Collaborate with IT engineering and business stakeholders to prioritize and remediate vulnerabilities based on risk impact and exploitability.

• Interpret and communicate technical findings from vulnerability scans penetration tests and assessments in business-relevant terms.

• Build and maintain strong partnerships across business functions to foster collaboration transparency and shared ownership of risk and resilience initiatives.

• Coordinate and review Business Impact Analyses (BIA) to ensure accurate reflection of critical processes dependencies and recovery priorities.

• Facilitate the development testing and maintenance of Business Continuity Plans (BCPs) and Disaster Recovery (DR) Plans across enterprise teams.

• Participate in incident response exercises and post-incident reviews to strengthen business resilience and recovery capabilities.

• Assist with internal and external audits by providing evidence of control effectiveness related to vulnerability management and BC/DR programs.

Qualifications

• 5 years of experience in Information Security IT Risk Management or related technical field.

• Broad knowledge of information security vulnerabilities threats and remediation best practices.

• Strong technical understanding of networks servers operating systems cloud infrastructure and application security.

• Hands-on familiarity with security scanning and management tools (e.g. Qualys Tenable Rapid7 Prisma Cloud etc.).

• Knowledge of Business Continuity and Disaster Recovery methodologies and standards.

• Experience facilitating cross-functional initiatives and communicating complex topics to both technical and non-technical audiences.

• Proficient analytical and problem-solving skills with strong attention to detail.

• Excellent verbal and written communication abilities in English capable of influencing without authority.

• Ethical character with a demonstrated ability to handle confidential information responsibly.

• Applicants for employment must possess work authorization which does not require sponsorship by the employer for a visa.

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About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

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