Workshop Controller

Workshop Controller

Salary: 28000-30000 basic 36000-40000 OTE

Job Type: Full-time Permanent

Location: Birmingham

We are recruiting on behalf of a leading automotive group for an experienced Workshop Controller to join a high-performing aftersales operation. This is a key role within the dealership responsible for driving workshop efficiency technical performance and customer satisfaction.

The Role

As Workshop Controller you will take ownership of the day-to-day running of the workshop ensuring technicians are performing at optimum efficiency while maintaining high quality and first-time fix standards. You will also work closely with customer-facing teams to maximise upsell opportunities while delivering an exceptional customer experience.

Key Responsibilities

• Drive performance of the workshop technician team to maximise efficiency sold hours and first-time fix
• Lead and influence customer-facing teams to maximise upsell while maintaining excellent customer service
• Implement and adopt new digital systems and processes as part of the groups digitalisation strategy
• Develop the skills knowledge and career progression of workshop team members
• Optimise operational processes across the customer journey including Vehicle Health Checks
• Ensure full compliance with group financial processes DVSA MOT standards and Health & Safety regulations
• Make a positive and measurable impact across the aftersales department and wider dealership

About You

• Previous experience as a Workshop Controller or in a senior workshop/aftersales role
• Strong leadership and people management skills
• Commercially focused with a clear understanding of workshop KPIs
• Confident using digital workshop and dealership systems
• Sound knowledge of DVSA MOT and Health & Safety requirements

Whats on Offer

• Competitive basic salary of
• On-target earnings of
• Career progression within a large reputable automotive group
• Ongoing training and professional development
• Stable long-term opportunity in a modern dealership environment