Late Stage Collections Specialist
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Job Location:
Pontiac, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Late Stage Collections Specialist you will work with borrowers who are significantly delinquent (typically 90 days past due) on their mortgage payments. Your focus will be to engage educate and guide borrowers toward positive resolution whether through reinstatement loss mitigation or foreclosure alternativesalways with a strong emphasis on compliance compassion and client experience.
WHAT YOU WILL BE DOING
Proactively contact borrowers in late-stage delinquency to review account status and recommend appropriate resolution strategies.
Explain UWMs available workout and loss mitigation options including repayment plans loan modifications forbearance short sales and deeds-in-lieu of foreclosure.
Document all communications and borrower activities thoroughly and accurately in servicing systems (e.g. MSP).
Collaborate across internal teams including Foreclosure Loss Mitigation Legal and Compliance to ensure timely and effective handling of defaulted accounts.
Follow regulatory guidelines from CFPB RESPA FDCPA and investor requirements (e.g. Fannie Mae Freddie Mac FHA).
Prepare accounts for foreclosure referral or suspension based on borrower responsiveness and eligibility.
Deliver a best-in-class borrower experience with empathy and professionalism during difficult conversations.
Meet or exceed individual and team performance metrics while upholding UWMs culture of excellence.
WHAT WE NEED FROM YOU
Must-Have Qualifications:
High school diploma or equivalent (GED)
24 years of experience in mortgage servicing default collections or loss mitigation
Strong knowledge of foreclosure processes and late-stage delinquency regulations
High attention to detail and ability to manage sensitive time-critical accounts
Excellent verbal and written communication skills
Ability to thrive in a high-volume compliance-focused environment
Strong computer skills; comfort with Microsoft Office and mortgage servicing platforms (e.g. MSP)
Nice To Have Qualifications:
Associates or Bachelors degree in Business Finance or related field
Experience with Fannie Mae Freddie Mac FHA or VA loss mitigation guidelines
Bilingual skills (especially Spanish)
Familiarity with UWM systems and servicing workflows
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons youll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical dental vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large state-of-the-art fitness center including exercise classes such as yoga and Zumba various sports leagues and a full-size basketball court
- Wellness area including an in-house primary-care physicians office full-time massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grab-and-go snacks
- In-house Starbucks and Dunkin
- Indoor/outdoor café with Wi-Fi
DISCLAIMER
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
United Wholesale Mortgage partners with independent mortgage brokers to help them provide unparalleled client experience, best-in-class turn times, and competitive rates
