Installation Manager

Tallahassee, FL - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Renewal by Andersen is a High-End Window and Door Replacement Company the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.
- Check out this video to see who we are! We Offer:

A Culture People Love proudly recognized as a Top 10 Best Place to Work for 4yrs in a row
Time to Recharge enjoy paid time off plus six paid holidays to support your work-life balance
Health & Peace of Mind medical dental vision and life insurance to support your wellbeing
Join a Company Where Growth is Real over 60% of our leaders were promoted from within
Monthly Vehicle Allowance & Fuel Card for Personal Vehicle if Applicable
Salary: $65000yr - $70000yr
Schedule: Monday - Friday (Full Time)

Our Installation Manager manages the installation processes to ensure that installation standards are consistently upheld while delivering a high level of customer satisfaction. Manages installation tech and service capacity to assure levels are sufficient to meet branch demands and allow for growth. Manage technical measures maximizing efficiency focusing on the reduction of remakes and increasing first-time completion. Participate as a part of the location leadership team in achieving annual operating goals and general leadership of the installation team. Responsible for leading branch functions to support compliance and safety to include permitting environmental reporting and safety program.

Responsibilities:

Ensure homeowner satisfaction as measured through customer surveys by training and coaching associates on technical capabilities and customer service. Regularly visit homeowner work sites to audit existing and new processes.
Meet or exceed homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations. Lead the recruiting efforts as needed to meet workforce requirements.
Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate.
Lead the safety initiatives of the installation process to ensure safe practices are in place and are followed.
Ensure that all regulatory procedures and/or requirements impacting the installation process are met.
Supervise installation process associates including performance planning fostering open communication and answering team concerns and questions.
Work directly with homeowners to resolve installation process issues.
Manage independent contractors (including contracts selection and training) to ensure that appropriate installation process capacity exists.
Directly manage all associates involved in the installation processes

Requirements:

At least 4yrs of Construction Field Project Management Experience
At least 2yrs of Managerial/Leadership Experience
Previous Window/Door Replacement Installation Experience is a Plus
Demonstrated analytical problem-solving and decision-making skills; follow a systematic approach in situational analysis and definition; arrive at acceptable solutions
Previous customer service experience and conflict resolution skills required
Knowledge of applicable building codes and construction techniques
Previous work experience in recruiting and managing independent contractors
Basic computer skills and MS Office suite proficiency
Ability to work and lead in a team environment

**Must be willing to undergo a criminal background check**
**Must have a valid drivers license and clean driving record**
**This Company Participates in E-Verify**

Our Company Culture is one that strives to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive collaborative and positive environment.

Renewal by Andersen careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity alignment achievement balance and commitment. If these values are also important to you we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Required Experience:

Manager

Renewal by Andersen is a High-End Window and Door Replacement Company the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line our customers have high expectations that we must meet or exceed. Our goal is to de...

A Culture People Love proudly recognized as a Top 10 Best Place to Work for 4yrs in a row
Time to Recharge enjoy paid time off plus six paid holidays to support your work-life balance
Health & Peace of Mind medical dental vision and life insurance to support your wellbeing
Join a Company Where Growth is Real over 60% of our leaders were promoted from within
Monthly Vehicle Allowance & Fuel Card for Personal Vehicle if Applicable
Salary: $65000yr - $70000yr
Schedule: Monday - Friday (Full Time)

Responsibilities:

Ensure homeowner satisfaction as measured through customer surveys by training and coaching associates on technical capabilities and customer service. Regularly visit homeowner work sites to audit existing and new processes.
Meet or exceed homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations. Lead the recruiting efforts as needed to meet workforce requirements.
Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate.
Lead the safety initiatives of the installation process to ensure safe practices are in place and are followed.
Ensure that all regulatory procedures and/or requirements impacting the installation process are met.
Supervise installation process associates including performance planning fostering open communication and answering team concerns and questions.
Work directly with homeowners to resolve installation process issues.
Manage independent contractors (including contracts selection and training) to ensure that appropriate installation process capacity exists.
Directly manage all associates involved in the installation processes

Requirements:

At least 4yrs of Construction Field Project Management Experience
At least 2yrs of Managerial/Leadership Experience
Previous Window/Door Replacement Installation Experience is a Plus
Demonstrated analytical problem-solving and decision-making skills; follow a systematic approach in situational analysis and definition; arrive at acceptable solutions
Previous customer service experience and conflict resolution skills required
Knowledge of applicable building codes and construction techniques
Previous work experience in recruiting and managing independent contractors
Basic computer skills and MS Office suite proficiency
Ability to work and lead in a team environment

**Must be willing to undergo a criminal background check**
**Must have a valid drivers license and clean driving record**
**This Company Participates in E-Verify**

Required Experience:

Manager