Customer Service Representative (CSR) Lampton Love

Philadelphia, PA - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

PLEASE NOTE: Pay ranges or amounts listed on third-party job sites are not provided by Ergon Inc. or affiliated companies and may not reflect actual compensation. Pay will be discussed during the interview process and is based on qualifications and experience.

Position Title: Customer Service Representative

Reports to: Branch Manager

Starkville Gas a Lampton Love company in Choctaw MS is a family-owned business with more than 70 years of experience serving homes and businesses across the Southeast. With over 30 locations in 5 states we are a relationship-driven organization built on strong connections with our employees customers and communities. As part of the Ergon family of companies we combine the responsiveness and personal touch of a family business with the resources and professionalism of a larger organization. Our culture emphasizes safety integrity and teamwork and we are dedicated to supporting employee growth while delivering exceptional service.

Job Summary: Based in Choctaw MS our Customer Service Representatives play a vital role in shaping the customer experience and representing our company through every interaction. CSRs assist customers by answering incoming calls addressing questions and concerns processing payments and creating propane delivery orders with accuracy and professionalism. You will also support daily office operations through tasks such as filing scanning and data entry. This position requires a calm friendly and solution-oriented approach even in challenging situations to ensure each customer receives exceptional service.

Key Responsibilities:

Answer incoming phone calls in a courteous and professional manner
Respond to customer questions concerns and requests accurately and efficiently
Maintain a calm and helpful attitude even in challenging situations
Perform general office duties such as filing scanning and data entry
Create propane deliveries after obtaining information from customers
Accept cash check and credit card payments from customers

Qualifications:

High school diploma or equivalent required
Strong verbal and written communication skills
Friendly patient and professional demeanor
Ability to handle multiple tasks at once
Basic computer and typing skills
Experience with Microsoft Office (Excel Word Outlook)
Experience with Cargas Energy or similar energy/propane software is a plus
Prior customer service experience is a plus

What We Offer:

Competitive pay
Medical Dental Vision & Life Insurance
401 (k) with company match
Paid time off (PTO)
Employee propane discount
Stability support and room to grow

At Ergon Inc. we live by our core values:

Empowered Service: Together were committed to delivering unparalleled service. We do whats right provide solutions and foster stronger relationships with our teams and customers. Employee safety is our top priority and the first consideration in all aspects of our service. Thats empowered service.
Selfless Leadership: We lead with compassion and put those around us before ourselves. We dont say were the experts; we demonstrate it through technical expertise category innovation and care for what we do. We call this selfless leadership.
Purposeful Growth: We believe employee growth and company growth go hand in hand. We build our legacy together to ensure future success through purposeful growth. The company has always reinvested tremendously back into the business but not just growing for the sake of growing but growing in a careful and strategic way.
Respectful Relationships: And together we foster a culture of respect acceptance and diversity of ideas and of people. Our differences make us stronger. And were united by our shared values always forging respectful relationships.

Come join the team!

Must be able to pass a pre-employment drug screen and background check. A clean MVR is required.

We are an EEO/AAP employer.

Job Role: Customer Service Representative

Location: 106 Choctaw Town Center Choctaw MS 39350

Employment offer contingent upon pre-employment drug test background check and MVR.

Required Experience:

Unclear Seniority

PLEASE NOTE: Pay ranges or amounts listed on third-party job sites are not provided by Ergon Inc. or affiliated companies and may not reflect actual compensation. Pay will be discussed during the interview process and is based on qualifications and experience. Position Title: Customer Service Repres...