BigFix L3 Engineer – Middleware Patching

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About the Role

We are seeking an experienced BigFix L3 Engineer Middleware Patching to manage and execute enterprise-wide patching activities using HCL BigFix. The role focuses on ensuring safe staged patch rollouts across large environments following a structured progression from sandbox pilot production while maintaining high compliance and system stability.

Key Responsibilities

Plan and execute middleware (pilot) patching waves across Windows Linux Unix Database and Middleware endpoints.

Design create and manage baselines fixlets and custom actions to support pilot and production patching.

Perform pre-patch checks deployment post-patch validation and handle rollback scenarios when required.

Coordinate closely with application and infrastructure teams to identify and finalize pilot device cohorts.

Troubleshoot patch deployment issues including relay/root server health client logs FillDB issues and download failures.

Monitor patch compliance dashboards pilot wave telemetry and manage exception requests.

Escalate critical patching failures and provide detailed Root Cause Analysis (RCA) along with corrective and preventive actions.

Integrate patching workflows with ITSM tools (e.g. ServiceNow) for RFC creation approvals and change tracking.

Provide weekend or off-hours support during scheduled patching windows as required.

Required Skills & Qualifications

7 years of experience in HCL BigFix administration with a strong focus on patch management.

Hands-on expertise in Relevance Action Script baseline creation and pilot cohort design.

Strong knowledge of OS and middleware patching particularly across Windows and Linux environments.

Proven experience executing pilot patching waves and transitioning to full production rollouts.

Deep troubleshooting skills involving FillDB performance relay/root health and client evaluation loops.

Scripting experience using PowerShell and/or Python for automation reporting and operational efficiency.

Key Performance Indicators (KPIs)

Middleware patching wave success rate of >95% without rollback.

Patch compliance for critical and high vulnerabilities within defined SLAs (e.g. 14 days).

Reduction in non-reporting or unhealthy endpoints during pilot and production patching cycles.