Customer Success Manager Netherlands

Building the backbone of European trades together with AI and voice-first software.

Were not just building software were on a mission to create space for contractors & tradespeople by equipping them with AI solutions that work the way they do: fast practical and voice-first. With Tier 1 investors from Europe and the US like Headline and Creandum as well as 20000 tradespeople as our customer base were scaling across Europe to turn scattered tradespeople into thriving communities. We believe in zero admin not zero personality and we build every feature with the people in mind who wear the boots not the suits. Were excited to shape the future together as a team and humble in our mission to support the builders of tomorrow.

• Take full ownership of the customer portfolio for your assigned country and act as the primary point of contact across the entire customer lifecycle.
• Guide customers through onboarding implementation and training with empathy clarity and structure to ensure fast time-to-value.
• Support customers across all channels resolving questions and issues reliably while maintaining a consistently positive experience.
• Build strong trusting relationships with customers and proactively check in on adoption satisfaction and potential risks.
• Use customer data usage insights and health indicators to prioritize actions and support retention in a thoughtful proactive way.
• Coordinate closely with Product Sales and internal teams to resolve escalations and improve customer outcomes.
• Share customer feedback and market insights internally to help shape product processes and go-to-market decisions.
• Support renewals and identify expansion opportunities by understanding customer needs and matching them with the right solutions.

• Experience working directly with customers in a Customer Success Account Management or similar role.
• Confidence taking ownership of customer relationships and guiding customers independently.
• Clear empathetic communication skills especially when explaining complex topics or handling sensitive situations.
• Comfort working with digital tools and customer data to organize work and make informed decisions.
• Dutch at C2 level and English at B2/C1 level.

• Experience in B2B SaaS or with complex digital products.
• Familiarity with CRM or support tools (e.g. HubSpot Intercom).
• Background or interest in craft construction or trade-related industries.
• Enjoyment of working in early-stage or evolving environments where not everything is defined yet.

• Team Spirit: Were driven by passion commitment and a shared mission. Team spirit matters to us and we make it visible: with four major team events per year two casual monthly formats at our Hamburg HQ and a strong recognition culture where we regularly celebrate both the big and small wins together.
• Ownership: Youre encouraged to take ownership from day a flat hierarchy and high-trust environment youre empowered to make meaningful decisions and drive real impact.
• Learning & Growth: We invest in your personal and professional development through a strong feedback culture a personal learning budget and targeted enablement formats. Our goal is to help you unlock your full potential.
• AI Enablement: Our internal tools and workflows are AI-enabled by design. We support every team and individual in applying AI at the next level in their daily work including getting your own ChatGPT license of course.
• Tech & Tooling: Youll receive a MacBook premium over-ear headphones and everything else you need from hardware to tools to be effective in your daily doing.
• Recharge: To ensure the needed rest we offer 30 vacation days per year (based on a 5-day week) and Dec 24th off.
• Flex Allowance:We provide you with a monthly flex allowance. You can spend it freely on topics like mobility wellbeing and more whatever supports you best.
• International Environment: Were becoming more international every month with team members already in Italy France the Netherlands Austria and Poland which is why English is our internal company language.